Shakunthala Pai
Facility Executive
Hyderabad
Summary
Customer-focused Guest Relations Manager with 4 years in hospitality industry. Oversee front desk and housekeeping operations alongside monthly reporting to maintain functionality. Welcoming and personable with fantastic eye for detail.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Guest Relations Executive
Genius consultant Ltd.
Hyderabad
03.2020 - Current
- Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
- Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
Accessories and Lifestyle Expert
Kun moteron india Pvt Ltd.-BMW
Hyderabad
02.2019 - 03.2020
- Liaised with key accounts to deliver targeted administrative household support.
- Maintained entire family's schedule and organized events.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Entrusted to handle confidential and sensitive situations in professional matter.
Education
M.com - Accounting And Finance
Departmenmt of Commerce And Business Management-KU
Waranagal 01.2011 - 01.2013
Skills
Corporate client relations
Proficiency in hospitality systems
Superior organizational skills
Customer service expert
Vendor interaction
Guest experiences
Administrative leadership
Timeline
Guest Relations Executive
Genius consultant Ltd.
03.2020 - Current
Accessories and Lifestyle Expert
Kun moteron india Pvt Ltd.-BMW
02.2019 - 03.2020
M.com - Accounting And Finance
Departmenmt of Commerce And Business Management-KU
01.2011 - 01.2013