Shalaka Jambavlikar

• Gathered data from various sources to create comprehensive reports on project performance metrics.
• Coordinated communication between stakeholders at all levels during the life cycle of a project.
• Provided support to the Project Manager in monitoring progress of tasks against established timelines and budgets.
• Resolved conflicts between team members over resource allocation or other matters related to the project.
• Reviewed vendor proposals before they were submitted to ensure accuracy and completeness of information.
• Facilitated stakeholder meetings to review project status updates and address any issues or concerns.
• Scheduled and facilitated project meetings.
• Requested and reviewed project updates to meet deadlines.

• Maintain project timeframes, objectives and communications.
• Create and manage documentation and reports for projects.
• Verify data and information and analyze it to suit the direction of a project.
• Track, forecast and report on project progress including metrics and challenges.
• Develop project strategy plans based on logical framework approaches.

Managing account of Mahapariksha for online exams

• Responsible for day-to-day operations of Mahapariksha Help Desk.
• Managing the process of incoming calls and mails to Help Desk via telephone-portal and e-mail to ensure courteous, timely, and effective resolution of customer queries.
• Training Help Desk staff on operational procedures and troubleshooting techniques; and on upcoming exam processes.
• Preparing and Analyzing reports.
• Assist clients in resolving RTI/Grievances.
• Ensuring concise and timely communications to key stakeholders.

• Responsible for planning, execution, and closing of the project.
• Liaise with project stakeholders on an ongoing basis.
• Project tracker updation & verification from the regions. Publish the report to all the stakeholders for review.
• Identify and resolve issues & conflicts within the operations team.
• Processing center and manpower payment.
• Ensuring pre-post exam readiness.