Summary
Overview
Work History
Education
Skills
Timeline
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Shalaka Malli

Shalaka Malli

Bangalore

Summary

- Accomplished professional with 8+years proven track record of leadership, coaching, mentoring, business operations, customer support and customer experience management.
- Global professional experience in business development, sales, customer support while sourcing, managing and building pipeline of key talent pool.
- Creative and innovative thinker with a strong ability to quickly learn and apply new skills.

Overview

9
9
years of professional experience
6
6
years of post-secondary education

Work History

Customer Success Manager

Oracle
6 2021 - Current
  • Execute customer Onboarding and migration process to Oracle Cloud Solutions
  • Ensuring Sales, renewals and upsell of Oracle solutions for customers across all Oracle Cloud Application domains.
  • (ERP, SCM, CX, etc.) Establish and maintain strong relationships with key decision makers at customer accounts Work Closely with Oracle Partners to ensure Successful Sales and renewals.
  • Develop and execute a strategic account plan for each assigned account to achieve revenue targets Identify and pursue new business opportunities within assigned accounts.
  • Develop long term partnership with Oracle customers to ensure they remain successful by realizing full value of their investment in Oracle solutions.
  • Deliver exceptional Learning experience with proactive communication with Training Administrators, orchestrating right internal resources, and track and execute customer learning goals.
  • Managed a set of 40-50 accounts, hunting for net new business and expansion opportunities.
  • Collaborate with internal teams to ensure successful delivery of products and services.
  • Identify risk, and work with extended internal teams to create and execute on “get well” plans.

Senior Consultant

Wenger & Watson Inc - Bangalore
02.2017 - 05.2021
  • Collaborating with clients to understand their hiring needs and developing tailored recruitment strategies.
  • Conducting thorough candidate assessments, including interviews, reference checks, and skill evaluations.
  • Building a strong pipeline of potential candidates through various channels, including online sources, email campaigns, social media and industry associations.
  • Providing guidance to candidates on career development, interview preparation, and negotiation strategies.
  • Staying informed about industry trends and salary benchmarks to provide valuable insights to clients and candidates.
  • Responsible for managing and nurturing top customers –
    new and repeat business opportunities
  • Worked for RPO model with clients such as ColorTokens, Meesho, Total Environment, LXL Ideas, Whatfix, Flipkart, Vedantu
  • Sourced candidates using platforms such as Naukri, Monster, LinkedIn, Indeed, headhunting, Xing, GitHub, TimesJobs, IIM Jobs, and various social media sites.
  • Worked with ATS platforms like Talent Recruit and Hirecraft.

Talent Acquisition Specialist

Hire Rightt Consultancy LLP - Bangalore
05.2016 - 02.2017
  • Managing mid to senior-level recruitment needs (IT and non-IT) for clients across India and GCC countries.
  • Develop strategies for efficient sourcing.
  • Building a strong pipeline through various sources, including Naukri India, Naukri Gulf, Monster India, Monster Gulf, Gulf Talent, Bayt, LinkedIn Premium, oil and gas searches, and CV searches.
  • Involved in end-to-end recruitment, including sourcing, screening, scheduling interviews, coordinating logistics, tracking applications, collecting feedback, negotiating offers, and following up on onboarding.
  • Managing multiple clients and requirements while effectively working in a high-growth, multitasking environment.

HR Operations Executive

Target Corporation-Bangalore
01.2016 - 04.2016
  • Digitizing stored physical records.
  • Responsible for maintaining, protecting, and ensuring the accessibility of all employee records.
  • Managing issues concerning employee records.

Education

PGDBM (HR & IT) -

Mount Carmel
01.2013 - 04.2015

B.com - undefined

Mount Carmel
01.2010 - 04.2013

Skills

Customer Relationship management

Onboarding and Orientation

Value selling

Account Management

Customer Service

Customer Retention

Strategic communications

Customer Advocacy

Customer Needs Assessment

Stakeholder Management

Timeline

Senior Consultant

Wenger & Watson Inc - Bangalore
02.2017 - 05.2021

Talent Acquisition Specialist

Hire Rightt Consultancy LLP - Bangalore
05.2016 - 02.2017

HR Operations Executive

Target Corporation-Bangalore
01.2016 - 04.2016

PGDBM (HR & IT) -

Mount Carmel
01.2013 - 04.2015

B.com - undefined

Mount Carmel
01.2010 - 04.2013

Customer Success Manager

Oracle
6 2021 - Current

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