Shalaka Naphade

Key Responsibilities: (Transaction Monitoring Process):

• Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
• Mentored junior analysts, fostering professional development while enhancing overall team performance.
• Performed on applications like World Check, WorldPay-Treasury Management, Lexis Nexis, Tableau, Back office and few other client built applications.
• Responsible for the management of transaction alerts generated for foreign currency transactions of the group. This role is critical element of the Bank’s defense against money laundering, Terrorist financing and fraud.
• Monitor departmental/regional (UK/US) queues for alerts on regular basis throughout the working day ensuring management is aware of the outstanding alerts at the EOD.
• Be familiar with the departmental systems/processes and their implementations.
• Involves case studies/ investigations.
• Escalations/RFI raised to clients in case of suspicious transactions found.
• Provide timely requirement/suggestions to financial crime TM team on selection, functional requirements, design and testing of TM solutions.
• Review transaction monitoring alerts in line with the prescribed procedures:
  
  a) Investigate individual alerts to analyze potential suspicious transaction/frauds involved using the SOPs recommended steps.
  b) Review previous similar pattern cases, assess each transaction in context of previous transactions and the client’s business/purpose of the account- review the client file, if necessary.
  c) Assess if anything unusual found, about the transaction/case based on previous history and then consider the relevance of the geographies of the remitter and beneficiaries of the transaction.
  d) Where there are grounds for suspicion, or a requirement for guidance in relation to an alert/case, then escalate to L2 in line with the procedures mentioned per client.
  • Create and maintain accurate and concise records of all investigations undertaken including details on the rationale for any decision made.
  • Seek to build an understanding of the profile of customers highlighted through the transaction monitoring alert process.
  • Assist with the preparation/inputs for/of departmental management information reports.
  • Provide advice and support the Bank’s business units on the identification of areas of risk as a result of transaction monitoring trends.
  • Any other associated duties required from time to time, to meet the departmental responsibilities and goals.
  • Escalations to be worked with L2 UK team and updation if any.
  • Quality Audits/ QC Role involved.
  • On boarded the entire new joiners’ team of 8 FTEs includes their trainings, till Go Live.

Key Responsibilities: (Sanction Screening Process):

• In-depth use of Tools: Actimize, Bridger(Lexis-Nexis), Dow Jones, WorldCheck, WorldPay Treasury Management, Brighterion, NAP-Siebel, MDS and other internal client systems.

• Adjudication of alert Hits based on Bank/Payee genuity; to handle all the activities performed in transactions, curtailing the chances of Money Laundering to stop unusual activities.

• Close/approve cases while raising RFIs/investigations/escalations, if any, via emails.

• Potential Hits maximum worked upon an alert is 44 Hits in a single alert.

• Playing a major role in QC and imparting regular refresher trainings.

• In depth investigations for newly onboarded vendors for clients using few specified websites, per it’s requirements.

Multiple Teams Worked with:

MIS Reporting

Regulatory reporting (EMIR/FINFRAG reports)

Expense Reclassification

Bills Receivables

Bills Payables

Brokerage Commission & Exchange (BC&E)

Profile summary:

• Improved company efficiency with the development of key performance indicators and tracking metrics.
• Mentored junior analysts, fostering professional development while enhancing overall team performance.
• Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
• Analyzed data to identify root causes of problems and recommend corrective actions.
• Developed customized reports, summarizing and presenting data in visually appealing format.
• Generated ad-hoc reports to evaluate specific business requirements.
• Provided technical support for troubleshooting analytics and reporting issues.
• Managed approximately 20 incoming calls, emails and faxes per day from Clients and successful remediation

Key Responsibilities:

• Handle TALISMA (CRM) Operations team in ‘National Commodity & Derivatives Exchange Limited’ (NCDEX) for 3i-Infotech Limited
• Manage business system testing and provide support for the organization
• Generate weekly/monthly database reports using the “Analytics” per regular requirements of system users
• Generate backend reports through backend during peak production hours of NCDEX
• Manage CRM team of 35 users in customer support group, that includes monthly trainings
• Attend seminars conducted by TALISMA team, Bangalore and impart it to the users in NCDEX
• Daily activity included creation of campaigns (Mailers)/circulars though Talisma to send bulk recipients in one go
• Maintain/create user records and their login logout sessions into the CRM
• Analyze/monitor the team level rights to the specified users/ create workspaces per different hierarchy levels
• Escalate critical issues to CRM professionals & work on implementing strategies for their timely resolutions.

As a Team Co-Coordinator:
• Conduct monthly training of users to resolve CRM queries and coordinate with TALISMA Bangalore team
• Regular maintenance of Talisma database and application servers
• Re-indexing of Talisma servers after regular backups
• Coordinate with Talisma team, Bangalore in case of any major IT issues

Major achievements at 3i-Infotech Ltd.:
• In 3i-Infotech, have received client appreciations, and awarded as the “Best Buddy of 2008"
• Won accolades for improving present CRM to higher version of new functionalities
• The new improved version of CRM saved company’s cost of buying the new CRM

Actively contributed to company growth by leveraging insights from customer data within the CRM system for strategic decision making.