Summary
Overview
Work History
Education
Skills
Software
Timeline
Hi, I’m

Shalaka Patil

Business Analyst
Shalaka Patil

Summary

  • Overall 3+years of experience in business analysis and project management within the banking and financial industry, with expertise in conducting client meetings, requirement gathering, and coordination with cross functional teams.
  • Currently working as a Business Analyst at Fiserv displaying proficiency in stakeholder management, requirement elicitation, and user acceptance testing.
  • Recognized for facilitating Scrum events, backlog management, and continuous delivery of features, while breaking down complex features and user flows to ensure alignment with business stakeholders and development teams.
  • Coordinated with different teams like Risk & Credit, Operations, KYC, IT and other 3rd parties involved in the project and conducted regular meetings with stakeholders for Business Requirement Gathering after thorough understanding of their business model.
  • Produced Functional Specifications, managed change request and suggested financial solution to client for project completion within allocated time & budget
  • Proficient in various IT skills Jira, PowerBI, SQL and MS Suite to develop various project deliverables, with a strong understanding of SDLC methodologies like Waterfall and Agile (Scrum). Supported as well as coordinated User Acceptance Testing (UAT) for production defects and new requirements for Digitized Home Loan System.
  • Extracted data from the database as well as provided the operations team with ad hoc MIS reports as per requirements.

Overview

3
years of professional experience
3
Languages

Work History

Fiserv

Business Analyst
09.2023 - Current

Job overview

  • Conducting client meetings and requirement gathering, utilizing various elicitation techniques (interviews, brainstorming, document analysis and surveys) to explain requirements to the tech team and exhibiting UAT.
  • Coordinating with cross-functional teams, facilitating scrum events (sprint panning, daily Scrum, sprint review and sprint retrospective) & managing backlog for continuous delivery of features.
  • Translating complex business needs into clear functional specification documents) and modifying request documents; accommodating to client's defined expectations.
  • Simplifying intricate features and user flows by creating flow charts and wireframes to ensure alignment with business stakeholders and development teams.
  • Utilizing tools of MS suite to develop various project deliverables. Exposure of different phases and methodologies of SDLC like Waterfall and Agile (Scrum)
  • Integrating with Production Support Team to resolve production related issues and queries on daily basis.

CitiCorp Services India Pvt Ltd

Jr.Business Analyst
01.2021 - 04.2023

Job overview

  • Connected with SMEs for requirement gathering and resolved data issues.
  • Automation of manual work of client into automation in APN.
  • Utilized advanced Excel for normalizing client's working files, managing the input/output flow of files and transferring it to tech team for enhanced understanding.
  • Verified and tested documentation, and reported functions to query lined to domain facts
  • Enhanced stakeholder communication by creating easy-to-understand visualizations of complex data sets.
  • Created comprehensive documentation for business processes, enhancing overall organizational efficiency and knowledge sharing.
  • Mentored junior team members on analytical techniques and best practices, fostering a culture of continuous learning and improvement.

Education

Government Polytechnic
Nashik, India

High School Diploma
04.2001

University Overview

Electronics & Telecommunications

AISSMS Institute of Technology
Pune

Bachelor of Engineering from Electronics & Telecommunications
04.2001

Skills

Requirements Gathering

Software

JIra

PowerBI

SQL

Documentation (FRD & SRS)

MS Vision

Advance Excel

MS Office

Timeline

Business Analyst

Fiserv
09.2023 - Current

Jr.Business Analyst

CitiCorp Services India Pvt Ltd
01.2021 - 04.2023

Government Polytechnic

High School Diploma
04.2001

AISSMS Institute of Technology

Bachelor of Engineering from Electronics & Telecommunications
04.2001
Shalaka PatilBusiness Analyst