Summary
Overview
Work History
Education
Skills
Tools
Languages
Timeline
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Shalaka Patil

Pune

Summary

Dynamic and results-oriented Business Analyst with 3+ years of experience in the BFSI domain. Expertise in managing the Software Development Life Cycle (SDLC), conducting User Acceptance Testing (UAT), and implementing SaaS and CRM solutions to drive business improvements. Proven track record in translating complex business requirements into actionable insights and effective solutions. Adept at stakeholder management, data analysis, and project management, with a focus on optimizing financial processes and enhancing system functionality. Demonstrated ability to deliver projects on time and within budget while maintaining high standards of quality.

Overview

4
4
years of professional experience

Work History

Business Analyst

Fiserv
Pune
10.2023 - Current
  • Elicit & Translate Business requirement to User Stories\BRD\FRD\SRS. Prioritize Requirements using MOSCOW and Business Value methods.
  • Conduct Gap Analysis\Scope Analysis\Impact Analysis on Business Process using techniques
    like use case diagrams (UML) \ Context Diagram (Data Flow Modelling) \ BPMN (process
    modelling)\Flow charts.
  • Organize & Lead Requirement Gathering (Elicitation) meetings using techniques like Interviews, Questionnaires, Interface Analysis, Document Analysis, Brainstorming Sessions and Focus Group Discussions.
  • Developed and maintained financial dashboards and reports using Tableau and Power BI to support performance monitoring and strategic planning.
  • Handling change request and Suggesting financial solution to client for project completion within allocated time & budget.

Business Analyst

Citi Corp
Pune
01.2021 - 04.2023
  • Project Execution: Managed the SDLC for banking operations projects, overseeing requirements gathering, documentation (BRD, FRD, SRS), and implementation. Delivered projects on time and within budget, improving process efficiency.
  • SaaS & CRM Integration: Assisted in integrating SaaS and CRM systems for enhanced banking operations. Contributed to improvement in system performance and user satisfaction by optimizing CRM functionalities and system scalability.
  • UAT Facilitation: Coordinated UAT for system enhancements and new feature implementations. Developed and executed test cases, tracked defects, and ensured successful resolution, achieving a 95% user acceptance rate.
  • Process Improvement: Analyzed and optimized business processes, identifying areas for improvement and implementing solutions that reduced manual processing time by 15%, and operational costs by 8%.
  • Verification\Validation of requirements to ensure they deliver business value by conducting various Reviews and workshops with clients.
  • Performed quality assurance (functional testing) and user acceptance testing facilitating on-
    time, on-budget and acclaimed “go-live” of the application.
  • Act center point of contact for all project activities liaising with Delivery Managers.

Education

B.E - Electronics And Telecommunications Engineering

AISSMS Institute of Information Technolgy.
12-2020

High School Diploma -

Government Polytechnic Nashik
08-2017

Skills

    Use Case
    BRD FRD FSD SRS
    Requirement Elicitation & Gathering
    UML & Data flow modelling
    Process Modelling
    Gap Analysis
    Wireframes & Mockups

    Change Strategy
    Stakeholder Management
    Requirement prioritization
    Client Negotiation
    Technical Writing
    SQL
    Scope management

Tools

  • Jira
  • Confluence
  • MS Visio
  • Balsamiq
  • Tableau
  • PowerBi
  • MS office
  • MS Teams
  • MS SharePoint

Languages

Marathi
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1

Timeline

Business Analyst

Fiserv
10.2023 - Current

Business Analyst

Citi Corp
01.2021 - 04.2023

B.E - Electronics And Telecommunications Engineering

AISSMS Institute of Information Technolgy.

High School Diploma -

Government Polytechnic Nashik

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Shalaka Patil