Shalaka Pawaskar
Customer Service
Dombivli West
Summary
Dedicated Customer Service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
Assistant Manager - Customer Support
Megachem Speciality Chemicals Pvt Ltd
07.2021 - Current
- Handling key customer in Chemicals Industry.
- Mentor junior team members by sharing expertise on industry best practices in customer service management.
- Improve customer satisfaction by addressing and resolving complaints promptly.
- Manage inventory levels by analyzing sales forecast to minimize stockouts while reducing overhead costs.
- Built data visualizations using Tableau for MIS Reporting also Contribute to weekly and monthly reports on product development.
- Help with planning schedules and delegating assignments to meet coverage and service demands.
- Oversaw Customer outstanding Payment reconciliations and follow ups.
- Keeping up regular communication and information exchange with business partners such as key customers, other suppliers and industry players to seek out relevant trends, impacting Quotation and use this knowledge to develop winning strategies
- Responsible for MIS Reporting to management as and when required.
Sr - Customer Support Executive
GDPK Returnable Solutions Pvt Ltd
03.2020 - 07.2021
- Handling key customer in Synthetic Rubber, Natural rubber and Chemicals Industry
- Keep a close coordination with Customers
- Attend the Customer from receiving order till collection of empty containers from consignees
- Placing Orders for delivery of the bins in SAP and EDI Portal
- Uploading Shipment Confirmation in EDI portal
- Maintain the Manual Tracker for Deliveries and day to day collection from consignees
- Data validation in the system for EH & Damage Calculation & follow up with the customer for the recovery of the amount
- Give guidelines to Consignee and Packers for necessary controls and measures in place for reducing damage instances
- Keeping up regular communication and information exchange with business partners such as key customers, other suppliers and industry players to seek out relevant trends, impacting Quotation and use this knowledge to develop winning strategies
- Visiting the Key Customers
- Keeping up regular communication with customers
- Generate new Customers.
Sr - Customer Support Executive
KP Consultants
02.2018 - 02.2020
- Responsible for Pricing & Quotations
- Keep a close coordination with Customers
- Negotiation & Finalization of the quotations
- Supporting Sales Function by offering Best Quotation to existing & new customers for acquiring & increasing business volumes
- Work in close touch with Mechanical Engineer, Draughtsman & Electrical Engineer for day to day activities
- Liaising with Vendors for developing & maintaining business, offering Cost Effective Price with Best Service Provider
- Maintaining and developing Business Relations with Contractors and Vendors
- Keeping up regular communication and information exchange with business partners such as key customers, other suppliers and industry players to seek out relevant trends impacting Quotation and use this knowledge to develop winning price strategies
- Visiting the Key Customers
- Keeping up regular communication with customers
- Generate new Customers.
Sr. Officer - Sea Pricing
UPS SCS Pvt Ltd
01.2014 - 01.2017
- Responsible for Pricing for Export from Nhava sheva
- Keep a close coordination with Carriers & provide market intelligence to Internal customers along with Overseas Offices
- Negotiation & Filing Rate Contracts with Shipping Lines for Key Customers
- Supporting Sales Function by offering Best Price to existing & new customers for acquiring & increasing business volumes
- Work in close touch with Operations / Customer Service team for their day to day activities
- Liaising with Overseas Agents for developing & maintaining business, offering Cost Effective Price with Best Service Provider
- Taking care of project shipment which includes special equipment
- Maintaining and developing Business Relations with Shipping Lines and NVOCC
- Keeping up regular communication and information exchange with business partners such as carriers, transporters, brokers, key customers, other suppliers and industry players to seek out relevant trends impacting pricing and use this knowledge to develop winning price strategies
- Visiting the shipping lines
- Keeping up regular communication with customers in co-ordination with the Sales Team
- Generate new Customers.
Sr - Customer Support Executive
IAL India Ltd
07.2011 - 01.2014
Customer Service Executive
Ajay Logistics Pvt Ltd
01.2007 - 06.2011
Education
Schooling -
Swami Vivekanand Vidyamandir
04.2001 - 04.2002
H.S.C - undefined
Maharashtra Board
B. Com - undefined
Mumbai University
Diploma in Custom Clearance & Freight Forwarding - undefined
Garware Institute of Education, Mumbai
Post Graduate Programme in Data Analytics with R Programming and Python -
Perdue University
05.2023
Skills
Programming: Python, R Programming language ( Pandas, SciKit-learn)
Data Visualization: Excel, Matplotlib, Tableau, Power BI
Revenue Forecasting
Customer Relations
Time Management
Personal Information
- Expected Salary: As per Industry Standard
- Date of Birth: 10/03/1986
Proficient In M S Office
Computer Savvy in Word, Excel and PowerPoint.
Disclaimer
I hereby declare the above information provided is true as per my knowledge.
Timeline
Assistant Manager - Customer Support
Megachem Speciality Chemicals Pvt Ltd
07.2021 - Current
Sr - Customer Support Executive
GDPK Returnable Solutions Pvt Ltd
03.2020 - 07.2021
Sr - Customer Support Executive
KP Consultants
02.2018 - 02.2020
Sr. Officer - Sea Pricing
UPS SCS Pvt Ltd
01.2014 - 01.2017
Sr - Customer Support Executive
IAL India Ltd
07.2011 - 01.2014
Customer Service Executive
Ajay Logistics Pvt Ltd
01.2007 - 06.2011
Schooling -
Swami Vivekanand Vidyamandir
04.2001 - 04.2002
H.S.C - undefined
Maharashtra Board
B. Com - undefined
Mumbai University
Diploma in Custom Clearance & Freight Forwarding - undefined
Garware Institute of Education, Mumbai
Post Graduate Programme in Data Analytics with R Programming and Python -
Perdue University