Painting,
Shalaka S
____
Mangalore
Summary
Strategic business manager with proven expertise in sales, key account management, and marketing. Skilled in deal closure, partner growth, and driving consistent revenue in competitive markets. Strong communicator focused on long-term client relationships and exceeding performance goals.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Key Account Manager
Swiggy
Mangalore
04.2023 - Current
- Managed a diverse portfolio generating ₹4.2 Cr GMV/month, including iconic brands like Ideal’s, Vanas, Kadri Café, and Machali, consistently exceeding performance and revenue targets across verticals.
- Led strategic planning and execution for both top-tier and emerging brands—overseeing operations, optimizing discount strategies, and tracking performance across metrics.
- Scaled ads revenue from ₹12L to ₹22L/month with 80% brand participation and 6% depth contribution of overall GMV, through focused account growth and visiblity strategies.
- Upsold high-priority accounts, resulting in an average net movement improvement of ~0.5% across the portfolio.
- Drove active engagement of key brands in various discounting and visibility initiatives, leading to sustained revenue growth, higher campaign effectiveness, and stronger customer retention.
- Onboarded and developed potential accounts, helping them scale effectively and contributing to city-level market share expansion.
- Motivated and guided the team through strategic planning, ensuring to achieve key performance targets across multiple business charters and planning growth of the city
- Trained and mentored new team members, reducing ramp-up time and significantly improving team performance and productivity.
Sales Manager Led Launch Operations for Mangalur
Swiggy
Mangalore
09.2019 - 03.2023
- Led launch operations for Mangaluru, Manipal, Moodabidri, and Puttur, overseeing partner onboarding, operational setup, and seamless go-lives.
- Collaborated with partners to identify growth opportunities and co-develop business plans aimed at increasing sales, visibility, and online market presence.
- Conducted regular partner reviews, sharing performance insights and actionable strategies to improve results and maintain a competitive edge.
- Drove GMV growth by executing targeted offers, introducing value-added services, and optimizing pricing and menu layouts.
- Monetized high-visibility slots by sourcing partners for ad participation, consistently exceeding revenue targets and ensuring measurable ROI on ad spends.
- Leveraged internal dashboards and tools to deliver data-driven recommendations based on key metrics, top-performing items, and benchmark analysis.
Vendor Manager
Swiggy
Mangalore
10.2018 - 08.2019
- Built and nurtured strong, long-term relationships with restaurant partners by managing and facilitating seamless day-to-day operations.
- Curated restaurant menus, images, and descriptions, while offering strategic recommendations for optimisation and improved customer experience.
- Analysed Restaurant Health Index (RHI) data to identify operational gaps and align restaurant performance with overall business goals.
- Communicated newly launched features and business updates to partners, supporting adoption and encouraging growth-focused collaboration.
- Addressed and resolved partner issues promptly, ensuring minimal disruption to operations and maintaining high satisfaction levels.
Education
MBA - Marketing & HR
AIMIT
Mangalore 04.2001 -
BBA - Business Management
St Aloysius College
Mangalore, India 04.2001 -
Skills
- Account Management
- Need Analysis
- Consultative Selling
- Cross and Upselling
- New product introduction
- Conflict Management
- Data-Driven decision making
- Teamwork
- Multitasking Abilities
Interests
Timeline
Key Account Manager
Swiggy
04.2023 - Current
Sales Manager Led Launch Operations for Mangalur
Swiggy
09.2019 - 03.2023
Vendor Manager
Swiggy
10.2018 - 08.2019
MBA - Marketing & HR
AIMIT
04.2001 -
BBA - Business Management
St Aloysius College
04.2001 -
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