Shalem Raju Koyya

• Specializing in IT support, network security, and surveillance technology operations, providing exceptional service to enterprise customers through efficient troubleshooting and reliable technical support.

• Provided technical support and troubleshooting for surveillance systems to ensure 24/7 uptime of critical security infrastructure.
• Monitored network performance, system logs, and camera connectivity for proactive issue resolution.
• Delivered real-time customer issue resolution to minimize downtime and enhance satisfaction.
• Configured and maintained IT infrastructure (servers, storage, switches, firewalls) for surveillance operations.
• Collaborated with teams to implement system upgrades, patches, and security enhancements.
• Assisted in incident response and performed root cause analysis to prevent recurring issues.
• Ensured compliance with data security policies and applied best practices for secure video streaming and storage.
• Created documentation and knowledge base articles to streamline troubleshooting for support teams.

• Provided technical support and troubleshooting for surveillance systems, ensuring 24/7 uptime.
• Monitored network performance, system logs, and camera connectivity to resolve issues proactively.
• Managed system upgrades, patches, and security enhancements.
• Delivered real-time issue resolution to minimize downtime and improve client satisfaction.

Key Achievements:

• Maintained 99% system uptime for critical security infrastructure.
• Implemented proactive monitoring measures, reducing downtime.