Travelling to new places
Shaley Peter
Project Management Officer
Mumbai,MH
Summary
Knowledgeable Project Manager adept at leading teams, developing project plans and solving issues to mitigate project delays. Bringing 10.7-year track record of success in Project management, Planning, Manpower and performance optimization. Stellar career of bringing large capital projects in on time and within budget constraints.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
1
1
Language
Work History
Project Manager, PMO
CMS computers limited
09.2018 - Current
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
- Define and maintain process standards for Projects& Services(Project type- Safety & Surveillance solutions, Software projects, Traffic management & Smart cities systems, Energy management solutions)
- Implement WBS methodology in projects &Tracking project compliances
- RCA analysis , tracking project measures (TAT & SLA)
- Track individual team’s performance and highlight major issues to management over review meetings
- Revenue tracking ( Billing & Collections)
- Maintaining Project reports and Presentations.
- Tracking project schedule, milestones, activities, deliverables, required resources & budgets etc. and facilitate issue resolutions
- Modified and directed project plans to meet organizational needs.
- Monitored and evaluated performance of SAP system for internal process requests increasing overall uptime by 18% via working on removing duplication and unrequired approval tasks
Project Manager
Wipro Limited
06.2016 - 06.2018
- Tracking client requirements & deliverables by operating at client site.(Services –RF & Fiber , INET MPLS- L2 &L3 IPLC/ NPLC.).
- SLA Management &TAT Assurance.
- Customer satisfaction management & implementing processes as per standards of Quality Management System.
- Facilitate Service Delivery /Problem Management Reviews of teams & determine root cause of outages.
- Successfully produced quarterly improvements in reduction of customer impacting events.
- Managed procurement delivery along asset track maintenance.
- Developing and communicating weekly reports, presentations.
Project Manager
CMS Computers Ltd, systems Pvt. Limited
12.2014 - 06.2016
- Tracking Client requirements for E-surveillance security system projects.
- Managed projects from procurement to commission
- Maintaining project reports and presentations.
- Cost estimation of project and budgetary maintenance.
- Regular Procurement follow-ups delivery/permission letters Bank SPOC details.
- Increased Billing/Invoice tracking and collection follow ups.
- Established effective Level -2 escalation matrix for field issues.
- Reduced expenditures by effectively negotiating vendor and service contracts to drive savings
Project Assurance Lead
Keystone Systec Pvt Ltd
Mumbai, MAHARASHTRA
01.2013 - 12.2014
- VSAT installations for FSS, EPS, C-Edge ICICI,BOB, HDFC bank and ATM's.
- Established effective Manpower (Third party Engineers )and Vendor management.
- Performed well in Procurement & Spare management.
- Led team of 15 project coordinators and operations.
- Tracked service assurance with tickets management system ensuring field resolution in agreed SLA
- Sharing overall Project status and SLA & Performance reports weekly also worked on TAT crossed sites.
Service delivery executive
Tulip Telecom Ltd
12.2011 - 01.2013
- Implementation of RF/Fiber link for BFSI ,Enterprise , Government clients.
- Ensure physical feasibility surveys of projected site/locations.
- Provisioning, environment setup, installation, link testing of RF/Fiber links.
- Daily updating ongoing project status on Intranet portal.
- Report maintenance of links implemented /SLA Calculation.
- Non feasible sites highlighted to concern team for alternate locations.
Technical trainer
MARS Products & Services
09.2010 - 11.2011
- Client coordination for orders & AMC of Electronic/Mechanical Flowmeters Proving Tanks, Batch controllers etc.
- Trainer for products to Field engineers, providing around 12 trainings per quarter
- Worked for potential customers as (HPCL, IOCL, and ONGC) for Installation & commissioning.
- Handling customer escalations in event of equipment malfunctioning.
- Analyzing client requirement and provide appropriate quotation for AMC for Government projects.
- Maintaining customer database/new clients identified by researching market trends.
Education
B.E - Electronics & Communication
Rajiv Gandhi Proudyogiki Vishwavidyalaya
Madhya Pradesh 06.2006 - 06.2010
HSSC -
St. Gabriels Higher Secondary School
Madhya Pradesh 06.2005 - 03.2006
H.S.C -
St. Joseph Convent
Madhya Pradesh 06.2002 - 03.2003
Skills
Strategic planning
Project Management
Cross-functional communication
Project scope analysis
Project tracking
Project Status Reports
Interests
Reading about History
Certification
DIGITAL TRANSFORMATION
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets for very large scaled surveillance projects of Banking sector
- Supervised team of 18 staff members when promoted to the role of Service assurance lead in Keystone systec limited
- Completed E-security +fire intrusion system installation-(1000 PNB Bank sites,150 Axis Bank sites,50 SBI,50 IIFL Branches in CMS computers under budget and minimum field revisits
- Handled multiple projects as PMO with multiple client deliverables
- Successful completion of Tamil Nadu Government project of Pollution control board (300 sites-in Wipro)
- Worked as PM while for an ERP based project for Government client
- Received certificates for quarterly/ monthly performance in CMS as PMO
Timeline
AGILE SCRUM MASTER
11-2021
LEAN MANAGEMENT
09-2021
DIGITAL TRANSFORMATION
08-2021
BASICS OF BIG DATA
08-2021
INTERNAL AUDITOR ISO-9000-1, 27000 & 20000-1
02-2019
Project Manager, PMO
CMS computers limited
09.2018 - Current
Project Manager
Wipro Limited
06.2016 - 06.2018
Project Manager
CMS Computers Ltd, systems Pvt. Limited
12.2014 - 06.2016
Project Assurance Lead
Keystone Systec Pvt Ltd
01.2013 - 12.2014
Service delivery executive
Tulip Telecom Ltd
12.2011 - 01.2013
Technical trainer
MARS Products & Services
09.2010 - 11.2011
B.E - Electronics & Communication
Rajiv Gandhi Proudyogiki Vishwavidyalaya
06.2006 - 06.2010
HSSC -
St. Gabriels Higher Secondary School
06.2005 - 03.2006
H.S.C -
St. Joseph Convent
06.2002 - 03.2003