SHALIN S VARGHESE
Hyderabad
Summary
Operations Support Analyst with extensive experience at Amazon and BMC Consultancy Group. Demonstrated expertise in root cause analysis, SLA compliance, and workflow optimisation. Achieved a 20% reduction in error rates and processing delays through data analysis. Proven track record of exceeding quality benchmarks and enhancing client relationships. Skilled in cross-functional teamwork, advanced Excel, CRM tools, and documentation control. Career goal: to leverage analytical thinking and problem-solving skills to drive operational excellence in a dynamic environment.
Overview
4
4
years of professional experience
Work History
Operations Support Analyst
Amazon
Hyderabad
07.2022 - Current
- - Analyzed and resolved 80–100 weekly FBA seller claims with 95%+ accuracy, ensuring SLA compliance.
- - Reduced error rates and processing delays by 20% through in-depth data analysis.
- - Collaborated with Legal and Ops teams to improve documentation processes.
- - Consistently exceeded quality benchmarks and customer satisfaction scores.
Operations Consultant
BMC Consultancy Group
Pune
01.2022 - 06.2022
- - Conducted cross-functional meetings with Sales, Legal, and Clients to reduce TAT by 25%.
- - Introduced real-time tracking for improved coordination and visibility.
- - Strengthened client relationships via structured follow-ups and feedback mechanisms.
Education
PGDM - Marketing
Indira School of Business Studies
Pune, India01.2021
B.Tech - Electronics & Telecommunication
Govt. Engineering College
Jagdalpur, India01.2019
Skills
- Root Cause Analysis
- SLA Monitoring & Reporting
- Process Mapping
- Client & Stakeholder Coordination
- Workflow Optimization
- Excel
- PowerPoint
- CRM & Ticketing Tools
- Documentation Control
- Cross-functional Teamwork
- SLA compliance
- Error reduction
- Documentation improvement
- Cross-functional collaboration
- Process optimization
- Real-time tracking
- Client relationship management
- Time management
- Effective communication
- Problem solving
- Operations tracking
- Analysis and research
Languages
English, Hindi, Malayalam
Disclaimer
I hereby declare that the information provided above is accurate and true to the best of my knowledge. References available upon request.
Timeline
Operations Support Analyst
Amazon
07.2022 - Current
Operations Consultant
BMC Consultancy Group
01.2022 - 06.2022
PGDM - Marketing
Indira School of Business Studies
B.Tech - Electronics & Telecommunication
Govt. Engineering College
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