Shalini Anand
Bangalore
Summary
Enthusiastic System Engineer offering 2 years of experience in Networking, scripting and Remote Desktop Services. Polished and highly educated with desire to work within IT sector. Deep understanding of operational dependencies of applications, networks, systems, security and policy.
Overview
3
3
years of professional experience
Work History
NOC Engineer
NaviSite, Inc.
Gurgaon
07.2022 - Current
- Provided status updates to keep upper management informed and to reach goals.
- Triaged incoming support tickets, prioritizing requests based on severity and potential operational disruptions.
- Performed troubleshooting on complex systems to identify root cause of problems.
- Analyzed and resolved technical issues related to network operations.
NOC Engineer
NaviSite, Inc.
Gurgaon
06.2021 - 01.2022
- Triaged incoming support tickets, prioritizing requests based on severity and potential operational disruptions.
- Engaged in advanced training and increased troubleshooting knowledge for resolution of highly complex customer issues.
- Maintained and monitored system security protocols, policies, and procedures.
- Developed and implemented strategies for improving network performance.
- Mastered and used multiple network monitoring tools and element management systems and detected and resolved service-impacting events with exceptional speed and accuracy.
- Communicated with clients to understand system requirements.
Education
B.tech - EEE
Babu Banarsi Das Institue of Technology
Ghaziabad07-2017
Skills
- HTML
- CSS
- Javascript
- Python
- Ms office
- Ms excel
- Dependable and Responsible
- Verbal Communication
- Oral and Written Communications
- System and Network Security
Languages
Hindi
First Language
English
Intermediate (B1)
B1
TOOLS
- Service Now
- ITSM
- BMC remedy
- Sentry
- Figma
Timeline
NOC Engineer
NaviSite, Inc.
07.2022 - Current
NOC Engineer
NaviSite, Inc.
06.2021 - 01.2022
B.tech - EEE
Babu Banarsi Das Institue of Technology
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