Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

SHALINI BERRY

Delhi

Summary

Certified project manager who is solutions-driven, detail-oriented, with over 14 years of experience, demonstrated skills in strategic planning, risk management, stakeholder communication, and process improvement in spearheading strategic projects, acknowledged for innovative problem-solving, rapid adaptability, and steadfast dedication to enhancing organizational success.

Overview

15
15
years of professional experience
1
1
Certification

Work History

PMO - Project Manager

Airtel International LLP
Gurgaon
02.2024 - Current
  • Established PMO function under CIO of Digital Labs engineering team.
  • Cultivated an efficient PMO culture across various Engineering verticals.
  • Tracked vendor onboarding, budgets, and performance for leadership reviews.
  • Maintained headcount data for full-time employees and contractors affecting AOP decisions.
  • Prepared leadership decks for GCIO and CEO reviews regarding Airtel-Africa initiatives.
  • Ensured compliance adherence for over 400 FTEs throughout operations.
  • Managed dependencies across cross-vertical projects and monthly releases.
  • Streamlined monthly release processes to enhance efficiency.

Lead- Project Manager Implementation

Sprinklr India
11.2022 - 02.2024
  • Coordinated with servicing teams and internal departments to drive implementation project delivery.
  • Defined project schedule and scope in collaboration with clients.
  • Motivated project team members to meet established timelines consistently.
  • Cultivated relationships with key clients to promote active participation.
  • Reported and forecasted project status accurately to stakeholders.
  • Planned and recorded project/program risks, implementing effective mitigation strategies.
  • Managed issues and change requests throughout project lifecycle efficiently.
  • Prepared detailed reports on project performance against established KPIs.

Project Manager (Process Excellence)

Sprinkle India
08.2021 - 10.2022
  • Facilitated breakthrough performance improvements by addressing high-level, complex issues.
  • Supported implementation of best practices to institutionalize process enhancements across the business.
  • Delivered regular updates to senior leadership regarding project status and business benefits.
  • Ensured effective control and adoption of improvements through collaboration with local process owners.

Project Analyst

American Express
08.2020 - 08.2021
  • Managed multiple projects for CLIC product, overseeing stakeholder and backlog management with Product Owners.
  • Motivated scrum team to adhere to schedules, ensuring on-time project delivery.
  • Delivered against backlog expectations by applying SAFe principles.
  • Consulted with business to understand requirements, designing solutions for optimal customer experience.
  • Successfully managed concurrent projects and tasks while maintaining high-quality standards.
  • Collaborated effectively across all levels of the organization.
  • Supported development and reporting of product performance post-launch to guide future investments.
  • Facilitated meetings to review progress and issues, enhancing team communication.

Portfolio Manager

American Express
03.2019 - 07.2020
  • Cultivated an efficient PMO culture within Capabilities area, tracking budget and flagging funding deviations.
  • Published SQP financials for Capabilities organization to enhance transparency.
  • Managed headcount for FTEs and contractors while overseeing vendor budgets and onboarding processes.
  • Developed partnerships with POs, PMs, and Product heads to provide updated Program dashboards and Heat Maps for leadership review.
  • Prepared presentation decks and project updates to ensure leadership visibility on critical initiatives.
  • Published weekly reports on incident management and remediation efforts to track progress.
  • Conducted regular portfolio performance reviews, implementing changes to optimize outcomes.
  • Coached junior team members on portfolio management best practices to enhance team effectiveness.

Business System Analyst

American Express
03.2015 - 03.2019
  • Facilitated user acceptance testing to verify system functionality for website, mobile app, IVR, and chat projects.
  • Analyzed business requirements and documented functional specifications for system enhancements.
  • Identified defects during testing, ensuring thorough documentation and resolution tracking.
  • Collaborated with developers and product managers to clarify requirements and communicate issues.
  • Enhanced quality assurance processes by implementing best practices and identifying improvements.
  • Developed training materials and conducted end-user sessions on new systems.
  • Managed stakeholder communications to gather feedback and ensure project alignment.

Learning Coordinator

American Express
05.2012 - 03.2015
  • Managed learning administration of RMS, LMS, and LRC for all training initiatives across designated sites.
  • Supported Learning Network Operations Analyst and WSLN Delivery Manager on critical learning projects.
  • Published monthly dashboards on learning throughput and attrition rates for leadership review.
  • Collaborated with global colleagues to standardize processes, enhancing efficiency and effectiveness.
  • Conducted UAT for training tools, documented defects, and generated project reports.
  • Trained new trainers and managers on training tools and procedures.
  • Coordinated training programs for employees across multiple departments throughout the year.
  • Facilitated onboarding sessions for new hires and team members to ensure smooth integration.

CC Professional

American Express
11.2010 - 05.2012
  • Worked on CRM tools to enhance customer support efficiency.
  • Addressed daily inquiries, delivering exceptional service to American Express customers.
  • Conducted training for new hires and provided on-the-job support.
  • Presented 45 process improvement ideas, implementing 75% effectively.
  • Collaborated with diverse teams to achieve objectives and resolve product/process-related issues.

Education

MBA - Supply Chain Management

Liverpool John Moores University
Liverpool, UK
08-2024

Bachelors - Commerce

MJP Rohilkhand University
Bareilly, India
06-2011

Skills

  • Project lifecycle management
  • Strategic planning
  • Stakeholder management
  • Process optimization
  • Team leadership
  • User acceptance testing
  • Risk management
  • Agile and Waterfall methodologies
  • SAFe framework
  • Salesforce and Jira proficiency
  • Project management principles
  • Vendor management
  • Effective communication
  • Cross-functional coordination

Certification

  • Certified PRINCE2 Professional - Practitioner
  • Certified Project Management Professional
  • Certified SAFe product owner/product manager
  • Certified Scrum Product Owner
  • Trained on PMI-ACP
  • Trained on Lean Six Sigma (ASQ)

Awards

  • Multiple accolades for the highest CSAT score and RTF numbers
  • Sherlock Holmes Award for finding the maximum number of defects on multiple projects
  • Recognized for providing the maximum number of process excellence ideas
  • Recognized for delivering multi-market projects in different time zones
  • Recognized multiple times for continuous contributions on various projects

Timeline

PMO - Project Manager

Airtel International LLP
02.2024 - Current

Lead- Project Manager Implementation

Sprinklr India
11.2022 - 02.2024

Project Manager (Process Excellence)

Sprinkle India
08.2021 - 10.2022

Project Analyst

American Express
08.2020 - 08.2021

Portfolio Manager

American Express
03.2019 - 07.2020

Business System Analyst

American Express
03.2015 - 03.2019

Learning Coordinator

American Express
05.2012 - 03.2015

CC Professional

American Express
11.2010 - 05.2012

MBA - Supply Chain Management

Liverpool John Moores University

Bachelors - Commerce

MJP Rohilkhand University

Similar Profiles

CREATE PROFILE
SHALINI BERRY