Shalini Biswas

Front Office Associate with extensive experience at The Deventure Sarovar Portico Hotel, specializing in guest relations, and cash management. Demonstrated success in improving customer satisfaction through effective communication and problem-solving. Maintains high hygiene standards while delivering exceptional hospitality services.

Achieve twice the Best Employee of the Month from the Deventure Sarovar Portico

Hotel

Front office

Diploma in Hospitality, Travel management and Customer service, Frank Finn, New Delhi, 2022

• Participate in the prompt and courteous check in and check out of GIT'S, FIT'S and Conferences.
• Worked at the Reception and Information counter maintaining the high standards of Hospitality.

• English
• Hindi
• Bengali

I do hereby declare that all the above information and data are true and proper to my concern.

• Maintaining a very pleasant, neat and professional atmosphere in lobby area.
• Study the arrival list to ensure all rooms are blocked with amenities ready one hour before arrival.
• Cash control in Front Office.
• Ensures all Front Office areas are neatly maintained at all times as per norms of Hygiene, Efficiency, and cleanliness at safety standards.
• Attending guest feedback / complaints and trying to improve guest services by analyzing the problems and solving it or by providing services recovery as per the hotel policies.
• Worked as a Shift In-charge, managed reservations.
• Taking feedback from guest on day-to-day basis.
• Welcome & interact with all VIP's and regular guests, to make their stay memorable & wow the guest at every given opportunity.
• Ensures prompt, courteous and accurate service to all guests, so as to maximize customer satisfaction.
• Ensures all Front Office documents and records are maintained as per day-to-day requirement.
• Handling all issues related to guest from pre arrival to departure.
• Responsible for entire cash section for guest room.
• Ensures all Front Office areas are neatly maintained at all times as per norms of hygiene, efficiency, cleanliness and safety standards.
• To prepare Air-port drop and pick-up list if any and block the room accordingly.

• Father's name: Mr. P. K. Biswas
• Mother's name is Sharmila Biswas
• Date of birth: 01/13/96
• Marital status: single