Summary
Overview
Work History
Education
Skills
TECHNICAL SKILLS
Certification
Disclaimer
Timeline
Generic

Shalini BN

Bengaluru

Summary

Highly efficient and well-established in fast-paced and challenging environments. Eager to learn with an aptitude for applying new knowledge with skill and efficiency.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Associate

Headout
Bengaluru
10.2021 - Current
  • Worked closely with finance, and audit teams to streamline reconciliation processes and ensure compliance.
  • Produced detailed reconciliation reports for management.
  • Regularly monitored transactions to promptly identify and rectify errors.
  • Investigated and resolved discrepancies from finance, enhancing the accuracy of reporting.
  • Managed and executed monthly and quarterly reconciliations for various supply partner, ensuring billings and cancellations.
  • Introduced best practices in reconciliation, resulting in a significant reduction in errors and discrepancies.
  • Kept detailed documentation of reconciliation processes and outcomes, facilitating transparency and audit readiness.
  • Conducted extensive research to resolve outstanding issues.
  • Provided a seamless experience for Headout guests by handling their reservations in a timely manner
  • Essentially acted as a bridge between our supply partners and guests by communicating effectively
  • Working with many of the internal teams to effectively communicate with our guests and solve their queries
  • Handling escalations from our guests or supply partners
  • Taking ownership and responsibility in a remote environment
  • Thinking long term while solving problems and not focusing on immediate fixes
  • Sorting out any issues that may arise with bookings or reservations
  • Answering any questions customers might have about the reservation process
  • Providing support to customers who may need to amend or cancel a reservation
  • Worked Flexibly against multiple shifts.

Community Operations Specialist

Dunzo
Bengaluru
03.2019 - 09.2021
  • Responding to customer inquiries related to information, product functionality and fault calls
  • Tracking resolution progress and proactively calling customers with status updates
  • Cross-functional team coordination to improve customer satisfaction
  • Understanding product features inside and out, along with testing new features and software
  • Proactively contributing with the engagement team to achieve their goals
  • Working towards continuous improvement
  • Taking feedback from customers to provide better service
  • Worked Flexibly against multiple shifts
  • Developed and maintained a strong relationship with customers
  • Contributing to team effort by accomplishing results more than expected
  • Maintaining customer data to analyze for further improvement.

Customer Relationship Manager

M/s. Thermotech
Bengaluru
07.2018 - 03.2019
  • Monitor and ensure the proper delivery of service
  • Planning daily, weekly, and monthly customer contact processes
  • Maintaining daily inquiry reports.

Education

Bachelor of Engineering -

RRCE Bengaluru

Diploma in E&C -

GTTC Bengaluru

Skills

  • Effective Time Management
  • Fast Learner
  • Ability to Work Under Pressure
  • Communication Skills
  • Ability to Multitask
  • Adaptability and Flexibility

TECHNICAL SKILLS

  • MS Excel
  • Zendesk
  • FreshChat
  • Looker
  • PayPal
  • Checkout

Certification

Microsoft Excel

Disclaimer

I pledge and pronounce that all the above information is true to the best of my knowledge and belief.

Timeline

Senior Associate

Headout
10.2021 - Current

Community Operations Specialist

Dunzo
03.2019 - 09.2021

Customer Relationship Manager

M/s. Thermotech
07.2018 - 03.2019

Bachelor of Engineering -

RRCE Bengaluru

Diploma in E&C -

GTTC Bengaluru

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Shalini BN