Shalini clement
Pinnacle Residency ,Flat No 5-4 Block C,Jakhan Rajpur Road ,Dehradun
Summary
To Acquire a challenging position in an environment where I can best utilize my skills and education.
Overview
20
20
years of professional experience
Work History
Regional Sales Coordinator
Pine Labs Private Limited
06.2017 - 10.2019
- Providing quality sales support, which includes maintaining internal databases, preparing MIS & reports to assist management
- Accurately analysing and assessing statistical and huge data
- Extracting data, and generating reports on a daily basis
- Building professional and productive relationships with other work colleagues
- Primary liaison between the sales department, marketing staff & senior managers
- Completing the administrative needs of the Sales Department
- Responding to sales queries via phone, e-mail and in writing
- Investigate discrepancies and get them solved.
Document Controller
Nokia Siemens
Baku
02.2006 - 06.2007
- Elaboration and issuance of technical documents and reports together with appropriate technical departments
- Ensuring that the project is proceeding with required guidelines with regards to documentation and reporting
- Close cooperation with project management and technical departments, reporting to the customer
- Distribution of documents among all technical groups
- Administration of the technical site documents
- Following up with Master Files and documents contractually agreed upon with the customer
- Supply and administration of training and training documentation to project departments
- Delivery of the site documentation for acceptance by the customer
- Effectively handling the documentation for more than 400 sites.
Office Manager
USAID Bearing Point Global Operations Inc.
Dehradun
05.2004 - 07.2005
- Establishment of local organizational structure, overall management and administration of the office
- Finance management, ensured regular & timely submission of financial reports and accounts to head office, distribution of salaries, vendor management, and performing functions of the office management
- Organizing workshops in Uttaranchal, preparation of reading material for the training programs/workshops, liaison with Government functionaries
- Also worked as a Resource Person in the training programs of Project Appraisal with Duke University, USA.
Executive Assistant
Institute of Management Studies
Dehradun
10.2003 - 04.2004
- Preparation of project reports, Preparation of Reports for State Government & AICTE for Accreditation etc
- Ensuring that the project is proceeding with required guidelines with regards to documentation.
Customer Service Officer
Airtel India
Dehradun
07.2002 - 03.2003
- Activation of new mobile subscribers and providing the required services to old subscribers
- Tracking of payments of SEF's (Subscriber Enrolment Form) from the Franchisees and Verification of SEF's, Preparing Daily MIS reports, daily collection reports, Channel Stationery (SEF, MEF, Form 60, RAF, Franchisee cash receipts)
- ECRM (Electronic Customer Relationship Management) activities (raising and closure)
Primary School Teacher
Doon Cultural Centre
Dehradun
04.2001 - 04.2002
- Class Teacher of K.G & Subject teacher (English and Arts) for standard 1 to 5.
Coordinator
SBI Credit Cards
Dehradun
04.2000 - 03.2001
- Handling the customer care department, taking the feedback of the daily processes and keeping the records
- Keeping the record of bank Statement and reconcile it, keeping records of the daily credit card payments and sending them to the head office, Preparation of daily MIS report
- To ensure that the customer requirements are fulfilled to the satisfaction of the clients
Education
Advance Internet Marketing Training Program -
DIDM, Dehradun
01.2024
IELTS Certification - Band 7 -
01.2019
B A (English, Sociology and Education) -
DAV Dehradun
01.2002
Nursery Teachers Training -
All India Vocational Institute, New Delhi
01.2002
Diploma in Airlines Management -
ITFT Chandigarh
01.2000
Skills
- Excellent computer skills
- Proficient knowledge of Microsoft Excel
- Word
- PowerPoint
- Canva Designing
- Social media marketing
- Strong multi-tasking/organizational skills
- Ability to work effectively under pressure
- Meet deadlines and prioritize tasks
- Willingness to learn new responsibilities
- Adapt to change quickly
- Positive attitude
- Strong communication verbal and written
- Ability to interact with all levels of management
- Teamwork and collaboration
- Problem solving
- Adaptability and flexibility
- Customer service
Livedin
- South Korea
- Singapore
- Azerbaijan
- UAE
Personal Information
- Date of Birth: 10/08/82
- Nationality: Indian
- Marital Status: Married
Languages
- English
- Hindi
Hobbies and Interests
- Travelling
- Music
- Gardening
Timeline
Regional Sales Coordinator
Pine Labs Private Limited
06.2017 - 10.2019
Document Controller
Nokia Siemens
02.2006 - 06.2007
Office Manager
USAID Bearing Point Global Operations Inc.
05.2004 - 07.2005
Executive Assistant
Institute of Management Studies
10.2003 - 04.2004
Customer Service Officer
Airtel India
07.2002 - 03.2003
Primary School Teacher
Doon Cultural Centre
04.2001 - 04.2002
Coordinator
SBI Credit Cards
04.2000 - 03.2001
Advance Internet Marketing Training Program -
DIDM, Dehradun
IELTS Certification - Band 7 -
B A (English, Sociology and Education) -
DAV Dehradun
Nursery Teachers Training -
All India Vocational Institute, New Delhi
Diploma in Airlines Management -
ITFT Chandigarh
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