Shalini Gugnani
Human Resource
Gurgaon,HR
Summary
To work with a growing and energetic business where philosophies meet paving a path towards ongoing overall development of the Organization.
Post Graduate with Double Masters - MBA & MA - in Marketing & English Literature. 10+ years of work experience in Education, Training, International Recruitment & Client Services. Managed National and International Teams successfully.
Overview
15
15
years of professional experience
2
2
Certifications
Work History
General Manager HR & International Recruitment
Innovision Limited
09.2024 - 01.2025
- Results-driven General Manager in HR and International Recruitment with extensive experience in overseeing pan-India manpower recruitment. Expertise in end-to-end recruitment processes, talent acquisition strategy, and performance management. Proven ability to lead teams, implement efficient recruitment solutions, and manage organizational growth through strategic workforce planning. Deeply involved in employee engagement.Adept at managing high-volume recruitment and fostering a culture of performance excellence.
- Lead the recruitment strategy for pan-India and, managing the full recruitment cycle from sourcing, interviewing, and hiring across multiple levels and functions.
- Managerial Statutory Compliance: Ensured the organization remained compliant with all labor laws and statutory requirements, including but not limited to PF, ESI, Gratuity, and other labor-related regulations. Oversaw audits and maintained up-to-date records to mitigate legal risks.
- Leadership & Team Development: Led and mentored the HR team across multiple locations, driving operational efficiency and collaboration. Focused on building strong leadership pipelines and fostering a culture of continuous learning and development.
- HR Operations: Streamlined HR processes across PAN India to improve service delivery and ensure smooth HR functions, including performance management, compensation, benefits administration, and policy formulation.
- My role was pivotal in driving HR strategies that aligned with business objectives, ensuring compliance, and creating an environment conducive to high employee engagement and productivity.
- Direct and mentor a recruitment team, driving performance, achieving recruitment targets, and maintaining a high standard of candidate experience.
- Oversee the development and implementation of recruitment plans, ensuring alignment with organizational goals and hiring needs.
- Collaborate with senior leadership to define workforce planning strategies, ensuring the right talent is sourced and retained.
- Manage relationships with key external partners, including recruitment agencies, vendors, and job boards, to optimize recruitment efforts.
- Spearhead recruitment campaigns for varied roles starting from top management to mid level & below.
Deputy General Manager - HR & Talent Acquisition
Seva At Home Pvt Ltd
03.2023 - 08.2023
- Spearheading HR and Sourcing for the organization
- Overseeing Team for Payroll and Compliance
- Working on the strategies and the functioning of HR include employee engagement and retention across the board
- Creating HR Policies and Processes further ensuring its implementation
- Ensuring all Appointment Letters, KRA's and KPI's are accurate
- Participating in setting up developmental/improvement plans with the Line Manger further ensuring exits are executed and concluded as and when it arises within set processes
- Coordinating with Providers and Team to ensure smooth Client experience through Sourcing
- Ensuring that all compliances are met in terms of documentation
- As HR and Sourcing is responsible for talent acquisition, onboarding, management of training and in engagement with employees, the HR department informs the nursing and allocation team about onboarding of new employees, and of separation of exiting employees
Senior Manager - HR & Client Services
SkillMaker Consultancy
12.2017 - 08.2021
- People Management by sourcing and deploying Trainers to meet Client requirements for Learning & Development in India, including Trainers fluent in the Hindi Language, Soft Skills Trainers, Voice & Accent Trainers and Leadership Coaches
- Sourcing, screening, shortlisting and deploying candidates with their career development for Clients in India
- Scheduling and coordinating Webinars delivered to students at universities on 'The Future of Hospitality and Management in India'
- Organizing Media coverage for the Owner through Panel Discussions, News Channel features, publications and Print Media interviews including with India News - NewsX, Gulf News - GetThat.com, Inspiring Bangladesh which was to strengthen ties with India -an initiative by the Prime Minister of Bangladesh
- Building tie-ups with International Businesses including Bayer Middle East and Iglyte to provide government approved certifications to participants in UAE
- The participants were approximately 400 Pharmaceutical Professionals across UAE
- Successfully coordinating with international Clients for the delivery of workshops overseas
- Reporting directly to the Founder, Ms
- Andrews - MSc | FCMI
Senior Manager - HR, International Recruitment & Client Services
Ifan Global - Sister Concern of Medanta
02.2013 - 01.2016
- Successfully Head Teams for the entire process in India, Philippines and the US - Managing Relationships with Clients and Business Partners along with Vendor Management and Resource Management
- Working closely with TOEFL Institutes, IELTS Institutes & Foreign Education Institutes to Monitor & Evaluate candidates for credentialing
- Conducting evaluation of candidates for credentialing as Healthcare Workers
- Delivering educational sessions for Healthcare Workers on visa interviews
- Enhancing candidate skillsets further through Foreign Educators
- Coaching Healthcare Workers as per the benchmark of the respective Hospitals thereby providing Career Development Initiatives
- Interviewing Healthcare Workers in partnership with recruitment agencies of Philippine's for MEDPRO Healthcare - United States
- Empaneling Vendors for International Recruitment - United States
- Coordination with VFS for Visa's of successfully placed candidates
- Generated maximum revenue for the Organization through the Vertical
- Deploying Healthcare Workers to Hospitals in the United States
- Preparing Reports starting from recruitment till deployment
- Executing Campaigns for educating new candidates through E-Learning Modules created by Clients
- Created SOPs for the efficient functioning of the International Healthcare Segment
- Reporting to Mr
- Naveen Trehan, CEO
Voice & Accent Trainer - Apria US Process
Intelenet Global Services Limited
07.2010 - 10.2011
- Training employees on Soft skills, Voice & Accent, Communication, Accent Neutralization, Grammar & Sounds
- Conducting assessments for advisors before they graduate from the Voice & Accent training
- Preparing presentations on various communication-parameters and later, sharing it with the advisors
- Briefing the new hires on Training-Department at the time of Induction
- Conducting refresher trainings for bottom performers
- Attending call calibrations (Internal/ External)
- Designing Training modules
- Monitor calls, providing coaching and feedback
- Attending Calibration with Clients
- Conducting Refresher Training based on soft skills and communication
Communication Trainer
Convergys India Private Limited
11.2009 - 03.2010
- Taking care of verbatims related to communication and further bifurcating them which was a major part of agent scorecard for entire LOB
- Was a part of the Audit Team, wherein I used to monitor calls on Nice and used to judge advisors on certain parameters of communication
- By further sharing feedback and providing them with appropriate coaching sessions and Refresher trainings
Senior Customer Care Officer
Convergys India Private Limited
12.2004 - 11.2009
- Was part of 'Orange process' on behalf of Convergys, which was very prestigious client for the organization
- Handling customers for 'Orange', which is one of the biggest telecom brand in the UK
- Providing customer service through calls and processing the transaction critical to the process, for existing customers in the UK
- Supervise & monitor calls of other customer service executives on a tool called Nice and provides feedback & coaching to improve the quality of services
Customer Service Executive
11.2003 - 11.2004
- Successfully handled the 'DirecTV process'
- Effectively provide required critical information to customers of DirecTV - US
Education
MBA - Marketing
Symbiosis Institute of Management Studies
Pune 01.2000 - 1 2002
MA - English Literature
Maharishi Dayanand University
Rohtak 01.1999 - 1 2000
BSc - Medical Science
Government College of Women MDU
Rohtak 01.1995 - 1 1998
Skills
Manpower Recruitment (Pan-India & International)
Certification
2021, Masterclass in Digital Marketing
Personal Information
- Date of Birth: 02/09/81
- Nationality: Indian
- Marital Status: Single
Awards
- Awarded twice the DMOQ Award for Direct Measures of Quality
- Awarded for being a Star Caller
Timeline
General Manager HR & International Recruitment
Innovision Limited
09.2024 - 01.2025
Deputy General Manager - HR & Talent Acquisition
Seva At Home Pvt Ltd
03.2023 - 08.2023
Senior Manager - HR & Client Services
SkillMaker Consultancy
12.2017 - 08.2021
Senior Manager - HR, International Recruitment & Client Services
Ifan Global - Sister Concern of Medanta
02.2013 - 01.2016
Voice & Accent Trainer - Apria US Process
Intelenet Global Services Limited
07.2010 - 10.2011
Communication Trainer
Convergys India Private Limited
11.2009 - 03.2010
Senior Customer Care Officer
Convergys India Private Limited
12.2004 - 11.2009
Customer Service Executive
11.2003 - 11.2004
MBA - Marketing
Symbiosis Institute of Management Studies
01.2000 - 1 2002
MA - English Literature
Maharishi Dayanand University
01.1999 - 1 2000
BSc - Medical Science
Government College of Women MDU
01.1995 - 1 1998
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