Shalini J
Chennai
Summary
Operations Leader with 18 years of experience driving profitability, operational excellence, and large-scale program execution across EdTech, logistics, retail, and education sectors. Proven track record in P&L ownership, E2E Operations management, process optimization, team leadership, and digital transformation to enhance efficiency and deliver measurable business impact. Recognized for strategic problem-solving, stakeholder management, and high-performing team building.
Overview
18
18
years of professional experience
Work History
Head – Program Execution
GUVI Geek Network Ltd
Chennai
03.2022 - Current
- Managed ₹65 Cr P&L portfolio, managing E2E operations and delivery.
- Scaled revenue by 8% YoY through OKR-aligned strategic initiatives and launch of 5 new programs.
- Achieved 21% cost reduction by implementing automation at multiple operational touchpoints, streamlining workflows and reducing manual interventions.
- Improved SLA adherence and operational KPIs, reducing cycle time by 12% via Lean Six Sigma practices and automation.
- Directed 130+ member team, ensuring 100% on-time launches and 95% learner success rates.
- Implemented ERP-integrated dashboards for real-time KPI monitoring, enabling data-driven decision-making and faster escalation management.
- Improved LMS to improve customer learning journey, resulted in increase of 18% learner usability.
- Built SOPs, risk and compliance frameworks, ensuring zero regulatory breaches and data privacy adherence.
- Member of Internal Complaints Committee (POSH) ensuring workplace safety, compliance with POSH Act, and ethical standards across the organization.
Senior Specialist – Functional Training and Development
Maersk Global Service Centers
08.2015 - 03.2022
- Digitized 100% of training content using tools like Adobe Captivate, Vyond, Powtoon, reducing delivery cost by 20%.
- Designed and executed 50+ Train-the-Trainer (TTT) programs, certifying 200+ process experts across geographies.
- Led LMS migration and automation, improving training completion rates by 35%.
- Created competency frameworks for 10 core processes, improving talent deployment efficiency by 15%.
- Delivered onboarding and capability-building programs for 1,000+ new hires annually with a satisfaction score of 95%
Deputy Manager - Training
Everonn Education Ltd
05.2014 - 12.2014
- Onboarded 15+ regional training partners, increasing coverage across 5 states and driving 30% enrollment growth.
- Conducted TTT programs for 50+ trainers, ensuring consistent delivery standards across centers.
- Implemented center operations audit framework, reducing compliance gaps by 40%.
- Controlled project budgets of ₹45 Cr, maintaining high profitability ratio through optimized resource allocation.
Assistant Manager – Content Development
Spencer's Retail Ltd
07.2008 - 04.2014
- Company Overview: A Spencer’s Retail Training Institute.
- Content development for Pragati Center for retail Excellence, A Spencer’s Retail Training Institute.
- Responsible for preparation of modules for Learning and development activities.
- Preparing training calendar as per requirement from each state heads.
- Preparing content for National training named National initiative every month.
- Creating training content for various levels of employees in organization.
- Identify and improvise the training contents and redesigning training modules according to industry standards.
- Delivered Training to Executives, lower and mid management teams.
- A Spencer’s Retail Training Institute.
Regional Category Manager
Spencer's Retail Ltd
Chennai
06.2007 - 07.2008
- Involved in the management and maintenance of working capital.
- Formulating procurement strategies.
- Managing the Top-line and Bottom-line deliverables.
- Responsible for Procurement and Finalization of Promotions.
- Review pricing opportunities on a regular basis, looking at competitors and formulate pricing strategies.
- Enhancing the penetration of the bill for the category.
- Manage inventory flow into business to hit monthly targets, drive sales and minimize risks.
- Handling and resolving customer related issues.
- Carrying negotiation for margin and other required parameters for net profits.
- Working with distribution team and sales team to co-ordinate supply and sales.
- Developing and maintaining all the assortments and category.
- Managed around 65 Vendors.
Education
MBA - Agri Business Management
Tamil Nadu Agricultural University
Coimbatore01.2007
B. Sc - Agriculture
Tamil Nadu Agricultural University
Coimbatore01.2005
Skills
- P&L Management
- Process Excellence
- Program Management
- Digital Transformation
- Cost Optimization
- Strategic Planning
- Stakeholder Engagement
- Team Leadership
- Risk & Compliance
- POSH
Personal Information
Date of Birth: 07/06/84
Languages
- English
- Tamil
- Hindi (Basic)
Disclaimer
I hereby declare that the information provided above is true and accurate to the best of my knowledge. I take full responsibility for the authenticity of the details mentioned.
Preferred Location
Tamil Nadu
Timeline
Head – Program Execution
GUVI Geek Network Ltd
03.2022 - Current
Senior Specialist – Functional Training and Development
Maersk Global Service Centers
08.2015 - 03.2022
Deputy Manager - Training
Everonn Education Ltd
05.2014 - 12.2014
Assistant Manager – Content Development
Spencer's Retail Ltd
07.2008 - 04.2014
Regional Category Manager
Spencer's Retail Ltd
06.2007 - 07.2008
MBA - Agri Business Management
Tamil Nadu Agricultural University
B. Sc - Agriculture
Tamil Nadu Agricultural University
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