Shalini Janardhanan
Business Operations & Strategy Lead
Bangalore
Summary
Building and managing high impact programs. End to end planning, execution and evaluation of scalable programs and projects to support the strategic direction of the organization. Experienced leader with proven ability to drive large teams. Over all 7 years of experience across supply chain management, Digital Finance & related positions. Results-oriented Sales Floor Associate possessing in-depth understanding of sales principles and customer service practices.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Chief Operating Officer
Gymgasm
05.2024 - Current
- Scaled Gymgasm from a small concept to a growing brand, consistently achieving 50% month-on-month revenue growth.
- Built and launched new fitness products and service lines, driving strong customer adoption and repeat business.
- Led end-to-end operations, sales, supply chain, fulfilment, partner management, and customer experience.
- Designed operational processes that improved turnaround time, increased daily order volume (30–40 orders/day), and reduced fulfilment errors.
- Implemented analytics-driven decision-making across marketing, inventory, and pricing to optimize margins and rotation.
- Built strong vendor and partner relationships to ensure consistent product availability and timely delivery.
- Improved brand visibility through strategic campaigns, influencer partnerships, and targeted marketing initiatives.
- Streamlined financial planning, cash-flow rotation, and cost control to sustain profitability during scale.
- Strengthened customer loyalty through service improvements, personalized communication, and retention programs.
Manager - Business Operations & Collections
Skill-Lync
11.2023 - 04.2024
- Delivered various presentations to prospects and leads to build business opportunities which resulted in the growth of the business by 300%
- Managing the entire gamut of strategy development & planning, managing a operations team of 200, Assistant Managers, and team leaders
- Formulating end-to-end sales solutions, and streamlining operations, while contributing to long-term growth objectives were well understood and executed by the team
- Leading the expansion team helping to expand business in international markets like the USA, Gulf etc
- Established productive, professional relationships with the key personnel for the important accounts
- Administering detailed account strategies for key business through information gathering, competition analysis, strategic plan formulation identification of value proposition, sales budgeting, and action plan initiatives
- Work closely with the regional sales team to identify new large accounts and not resolved accounts. Identified, evaluated and managed partnerships resulting in more traction of revenue
Assistant Manager - Operations
Byju's (Think & Learn Pvt Ltd)
03.2020 - 10.2023
- Handled 130 member Associates & senior associates and helping in expansion of the business operations
- Recommended operational improvements based on tracking and analysis of verified data resulted in increase of efficiency by 13% and making it overall crossing 90%
- Created an operational model to manage the entire process end to end- Leads to closure
- Implemented end- to - end process to satisfy the requirements of customers for a better product experience
Senior Associate - Operations and Strategy
Byju's (Think & Learn Pvt Ltd)
03.2018 - 02.2020
- Overachieving the set targets in terms of efficiency by 30% in operations life cycle
- Monitored internal and external factors during strategic development. Managed the major partner business accounts like Avanse, ABFL,Iifl, Zestpay, ICICI banks, RBL, Kotak & many others
- Identified, evaluated and managed partnership resulting in more traction of revenue by quickly processing the loan accounts
- Analysing the data and enhancing the customer experience by smoothon-boarding
- Managing corporate strategy initiatives and participating in communicating the strategy to clients
- Analysis of business model and how they perform within the cross functional team. Planning and executing several works stream for discrete projects or subsets of the project.Work closely with the regional sales team to identify the gap
Associate - Operations
Byju's (Think & Learn Pvt Ltd)
03.2017 - 02.2018
- Responsible for maintaining everyday end to end process
- Responsible for reaching out to the customers and verifying their details, Responsible for handling sales escalations and closing the tickets within the TAT
- Responsible for quicker processing of the order life cycle and Meeting & overachieving monthly/weekly targets.
Education
Bachelor of Technology - Information Technology
Anna University
Chennai,India 04.2001 -
Skills
Strategic planning & operations
Certification
SAS
Timeline
Chief Operating Officer
Gymgasm
05.2024 - Current
Manager - Business Operations & Collections
Skill-Lync
11.2023 - 04.2024
Assistant Manager - Operations
Byju's (Think & Learn Pvt Ltd)
03.2020 - 10.2023
Senior Associate - Operations and Strategy
Byju's (Think & Learn Pvt Ltd)
03.2018 - 02.2020
Associate - Operations
Byju's (Think & Learn Pvt Ltd)
03.2017 - 02.2018
SAS
03-2016
Bachelor of Technology - Information Technology
Anna University
04.2001 -