Shalini Jha

Project : Deliver KPI Dashboards on Azure Lake house for India based Aviation Company

• Developed comprehensive project plans, overseeing resources, timelines, and RAID logs.
• Facilitated Agile ceremonies, including Sprint Planning, Daily Stand-ups, and Retrospectives as Scrum Master.
• Collaborated with cross-functional teams on architecture, estimation, and capacity planning.
• Mentored team members in Scrum practices to enhance accountability for deliverables.
• Served as primary client contact, providing regular updates and addressing issues promptly.
• Assessed skill gaps and executed training programs for team development.
• Implemented process improvements, documented best practices, and promoted a quality-first culture.

Project:

1. Build an AI chat bot for a China-based telecom company.

2. Lead the data migration from the legacy system to Data bricks.

• Managed end-to-end delivery of Gen AI, Data Science, and Data Engineering projects across global time zones (PST, CST, and EST).
• Collaborated with stakeholders to define the scope, objectives, and key deliverables.
• Participated in pre-sales discussions, offering insights from previous engagements.
• Created a detailed WBS and delegated tasks to cross-functional teams.
• Tracked project timelines, budgets, deliverables, and financials to ensure on-time, in-scope delivery.
• Led technical teams in designing cloud-based solutions, and established governance for stakeholder and risk management.
• Maintained comprehensive project documentation, and quality assurance processes.
• Planned and delivered product demos to customers, highlighting key solution capabilities.

• Led sprint planning, backlog grooming, and retrospectives, achieving a 98% sprint goal completion rate.
• Identified and resolved daily blockers, reducing delivery delays by 25%.
• Analyzed team capacity using velocity trends and burndown charts to optimize sprint planning.
• Implemented service improvement initiatives, cutting incident resolution time by 40%.
• Managed tasks, issues, and risks effectively using Jira, and facilitated all Scrum ceremonies.
• Monitored team performance and coached teams on continuous improvement strategies.
• Collaborated with Engineering to resolve blockers and ensure raw data delivery within SLA, maintaining HIPAA compliance.
• Documented client-specific processes regularly in Confluence for transparency and onboarding.
• Participated in client retrospectives, and supported the implementation of feedback-driven improvements.

Project : Maintain Day to day operations for Germany based customer in Azure infrastructure

Regularly reviewed and audited ITSM processes for quality and compliance, identifying gaps and areas for improvement. Worked with different platform teams and stakeholders to implement changes that improved efficiency and effectiveness.

Worked with different platform teams and stakeholders to implement changes that improved efficiency and effectiveness.

Developed and delivered training and documentation to ensure teams are equipped to follow ITSM processes correctly.

Analyzing incident, change, and problem tickets, and providing status updates on daily and weekly status calls.

● Proactively communicating with Platform Engineers and Service Delivery Managers (Onshore & Offshore) about major issues, authorize and approve minor/low change.

Project: Manage end-to-end day operations in DC Ops infra for Australia-based customers.

• Provided operational support for ITSM processes, including incident, problem, and change management, collaborating with customers and process owners.
• Served as the central communication point for stakeholders during incidents, offering regular updates on status, impact, and resolution timelines.
• Assisted with Root Cause Analysis (RCA) for major incidents and recurring issues, working closely with problem managers and technical teams.
• Proactively identified incident and problem trends to prevent future occurrences and improve service delivery.
• Worked 24/7 shifts, delivering real-time global support, ensuring swift issue resolution and process adherence.
• Acted as a liaison between customers and IT teams, ensuring efficient escalation and resolution of ITSM-related issues.