Shalini Kumari
Hyderabad
Summary
- Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities, and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success, and achieving positive results.
- Extensive experience in gathering business and functional requirements, and project management using tools such as Jira, Excel, and Word.
- Created and managed detail-oriented user stories and use cases in Jira and Excel.
- Adept at the software development lifecycle (SDLC), software development methodologies, including Agile and Waterfall. workflow optimization, business process modeling, quality attributes, and impact analysis.
- Skilled in stakeholder communication, cross-functional collaboration, regulatory compliance, cybersecurity policies, and KPI (Key Performance Indicators) tracking.
Overview
9
9
years of professional experience
Work History
Business Analyst III
Realpage INC.
HYDERABAD
05.2024 - Current
- As a Business Analyst for the Reporting and Analytics team, I have leveraged the opportunity to customize the reports according to customer needs, to ensure customer engagement and satisfaction by using Google Looker.
- These include the search engine optimization of the clients (SEO reports), cost per click for the ads posted by the property management companies, click-through rate, social media campaigns, keyword search, etc.
- Delivered a paid ad search performance report prepared on Looker Studio to a client that had property in over 500 locations, with a valuation of $2.2 million, seeking feedback from customers for better enhancement.
- Managed diverse projects for data capture, storage and forecast analysis.
- Worked closely with clients, technicians, and managerial staff to provide operational support and project updates.
Senior Business Analyst
Capgemini – Azqore
HYDERABAD
03.2023 - 05.2024
- Company Overview: Wealth Management Bank.
- Worked with the business and functional users to analyze the client's requirements.
- Identified challenges within the project(s) and devised software solutions in conjunction with the technical staff.
- Working on the S2i and WDX (products offered by Azqore) tools to identify the gaps in the current client onboarding stages, enhancing the client onboarding experience by digitalizing it and merging with the WDX tool.
- Managing the requirements, validation of specifications, and evolving them throughout the sprints.
- Working on API documentation (written requirements) on Confluence, specification, and batch analysis
- Documenting the API requirements in Swagger.
- Coordinating the stakeholder meetings, sprint planning, reviews, demonstrations, collaboration, and retrospective.
- Preparing process documents that demonstrate various onboarding scenarios and functionalities through modeling using MS Visio (UML).
- Works closely with the stakeholders involved to define user stories and acceptance criteria in JIRA.
- Collaborate with the Subject Matter Experts (SMEs) to validate the technical scope, aspects, feasibility, and ensure that the requirements align with the business objectives.
- Streamlining CRM modules to enhance the prospect journey and KYC benefits.
- Wealth Management Bank.
- Created, analyzed, and validated detailed functional specifications.
Senior Business Analyst
Capgemini – HSBC
HYDERABAD
10.2021 - 02.2023
- Company Overview: Banking, Financial Services, and Insurance.
- Worked in Agile software development (JIRA and Confluence) and followed the Agile ceremonies very closely, such as Sprint Planning, daily stand-up, Sprint Review, Sprint Retrospective, and Backlog Refinement.
- Worked on Compliance Regulations of AML and Cross-Border Transactions through the identification of accounts based on demographic data and alert generation.
- Used an outstanding relationship-building strategy and interpersonal skills to develop positive, productive relations with international stakeholders.
- Assist in mapping solutions and documentation through participation in end-to-end process walkthroughs and deep dives with process leaders.
- Helped the team understand the requirements and demonstrated various use case scenarios, As-Is and To-Be structure, with the help of a PowerPoint presentation.
- The presentation skills have helped in efficient communication and understanding of the problem for both the development team and the stakeholders.
- Utilized excellent planning and coordination skills to effectively manage remote workshops and business processes.
- In-depth business analysis driven by seeking areas for process improvement, innovation, and identifying targeted development strategies.
- I helped the QA team in the test lifecycle process by reviewing the test cases and providing sign-offs.
- Key Achievement: Successfully deployed five major, impactful client requirements in the month of February 2023 without any defects.
- Onboarded seven new clients in Name Screening Feed.
- Handled 13 critical change requests (CRs) and 10 small to medium impacting change requests (CRs).
- Banking, Financial Services and Insurance
System Analyst
Tata Consultancy Services
HYDERABAD
07.2016 - 04.2021
- Company Overview: Banking Domain.
- The account in which I worked functioned on the loan sanction process for the bank.
- As part of a mainframe-based project, I worked on the migration of client data from one server to another, which was very critical and time-bound.
- For API development, performance, and testing, we used SOAP-UI, which was done as part of the application web page.
- Cloud-based testing was conducted for the migration of user data from the SQL server to the cloud.
- As a System Business Analyst, I have helped deliver the project before the deadline, with efficient project coordination resulting in time saved.
- Environment: Mainframe, ETL, SQL Server 2000, SoapUI, SaaS, or cloud-oriented testing applications: JIRA, HP ALM.
- Banking Domain.
Education
Master of Business Administration (M.B.A.) - Marketing, MBA
National Institute of Technology
Warangal, India04.2021
Bachelor of Technology (B.Tech.) - Electrical and Electronics Engineering, B.Tech
Gandhi Institute of Engineering and Technology
Gunupur, India07.2016
Skills
- SQL proficiency: MySQL
- MS Office
- Visio
- JIRA
- Azure DevOps
- Confluence
- Google Looker
- Problem Management
- Change Management
- Scrum – Agile
- Design Thinking
- Analytical
- Customer Driven
- Excellent communication skills
- Team player
- Continuous learning
- Self-motivated
- Self-starter
- API documentation
- User story mapping
- Stakeholder engagement
- Business process improvement
- Software Development Life Cycle (SDLC)
- Microsoft Office Suite
- Stakeholder management
- User acceptance testing (UAT)
- Gap analysis
Skill Summary
MySQL, PostgreSQL, MS Office, Visio, JIRA, Confluence, Problem Management, Change Management, Agile, Scrum, Design Thinking, Analytical, Customer Driven, Team-working, Excellent communication skills, Team player and zeal for continuous learning, Self-motivated and self-starter
Accomplishments
- At Capgemini for Stakeholder Management and Innovation
Timeline
Business Analyst III
Realpage INC.
05.2024 - Current
Senior Business Analyst
Capgemini – Azqore
03.2023 - 05.2024
Senior Business Analyst
Capgemini – HSBC
10.2021 - 02.2023
System Analyst
Tata Consultancy Services
07.2016 - 04.2021
Master of Business Administration (M.B.A.) - Marketing, MBA
National Institute of Technology
Bachelor of Technology (B.Tech.) - Electrical and Electronics Engineering, B.Tech
Gandhi Institute of Engineering and Technology
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