Shalini Kumari
Ranchi
Summary
Dynamic customer service professional with proven expertise at JMD Services Pvt. Ltd. Skilled in document management and event coordination, I excel in enhancing client relations and ensuring seamless office operations. My proactive approach and proficiency in Microsoft Excel drive efficiency and elevate the customer experience.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
JMD Services Pvt. Ltd
PATNA
02.2023 - 02.2025
- Visitor and Client Liaison: Acting as the first point of contact, the office assistant warmly welcomes visitors and clients, ensuring they feel valued and directing them to the appropriate departments or individuals.
- Document Preparation and Management: Assisting in the creation, formatting, and proofreading of documents, reports, and presentations, ensuring accuracy and professionalism in all written materials.
- Event and Meeting Coordination: Organizing and coordinating office events, meetings, and conferences, including scheduling, booking venues, arranging catering, and preparing necessary materials.
- Data Entry and Record Keeping: Accurately entering and updating data in company systems, maintaining organized filing systems, and ensuring the confidentiality and integrity of sensitive information.
- Customer Service and Support: Providing exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive experience for clients and visitors, thereby enhancing the organization's reputation.
Office Assistant
Zillion Infraprojects Pvt. Ltd
Piparwar Area Bachra
12.2019 - 01.2023
- Administrative Support: Performing clerical tasks such as typing, filing, and completing simple forms to support the organization.
- Communication Management: Answering and directing phone calls, greeting visitors, and managing incoming and outgoing correspondence to ensure effective communication within the office.
- Scheduling and Coordination: Managing calendars, scheduling appointments and meetings, and coordinating travel arrangements to ensure smooth office operations.
- Document and Record Management: Maintaining and organizing files and records, both manually and electronically, to ensure easy retrieval and compliance with organizational policies.
- Office Supply and Equipment Management: Monitoring and maintaining office supplies and equipment, ensuring timely ordering and proper functioning to support daily office activities.
Education
Master of Arts - History
NALANDA OPEN UNIVERSITY
Patna India05-2024
Bachelor of Arts - History
RANCHI UNIVERSITY
Ranchi Jharkhand05-2022
Intermediate Certificate - Science
SSVM
Khalari03-2016
Matriculation -
SSVM
Bachra03-2014
Skills
- Customer service
- Document management
- Data entry
- Event coordination
- Communication management
- Office administration
- Client relations
- Microsoft Excel
- Microsoft PowerPoint
Languages
Hindi
First Language
English
Elementary (A2)
A2
Timeline
Customer Service Representative
JMD Services Pvt. Ltd
02.2023 - 02.2025
Office Assistant
Zillion Infraprojects Pvt. Ltd
12.2019 - 01.2023
Master of Arts - History
NALANDA OPEN UNIVERSITY
Bachelor of Arts - History
RANCHI UNIVERSITY
Intermediate Certificate - Science
SSVM
Matriculation -
SSVM