Shalini L

Domain:- Retail Banking Cards

Dealing in Credit Cards and Private Label Cards

• Gold Award received for Macys Automation for 1FTE save
• Silver Award received twice for BCP handling
• Gold Award received for streamlining Trainings within the team by implementing Skill Matrix and Assessments, also for creating Escalation Matrix
• Appreciation received for conducting RnR and PPTs
• Basic E- learning content developed for the team
• Handling cross trainings and skill matrix

Domain:- Learning & Development/Trainings & On-boarding

• Award received under extra miler category for back to back successful trainings
• Appreciation received for Content development on BAU trainings (Loan Syndications & Security Lending) for stakeholders
• Appreciation for conducting freshers domain training batch
• Conducting Interviews and streamlining the hiring process
• Overall 18 training batches for more than 500+ attendees scheduled
• Developed E-learnings and Voice recordings in Webex for Foundation Trainings

Domain:- Investor Global Services - Transfer Agency

Process- Dealing with Redemption, Subscription of Shares, Maintenance of Accounts, New Account Opening, KYC creation, Mutual Funds, Trade Estimation.

• Received Best TL award within 5months of joining.
• Appreciation received for conducting employee engagement activities.
• Managed 21 member team comprised of Operations Executives, Analysts & Process lead handling diverse set of operations.
• RCA reports, OREs & Escalation handlings.
• Conducting One on One's and team appraisals.

Domain:- Investment Banking - Loan Syndications & Reconciliations

Managed 7 member team comprised of Associate Analyst and Analyst.

• Appreciation received for handling FX transactions and single handed handling Participation deals with queries.
• Best Performer for quarter ends & On-board trainer.
• Dealing in Bilateral and Non Bilateral Portfolios.
• Process- New drawings, Rollovers, Rate Fixing, Repayments and Pre-payments.

Domain:- Trade Import LC Payments

Process- Dealing with LC payments and acceptance messages towards clients

• Handling Incoming Messages (MT799 & MT999)
• Funding done in MT202 & MT103
• Best New Joiner Award.
• Star Performer Award received multiple times.
• Appreciation received for handling Nostro Reconciliation for all Metros.