Shalini Mervyn Dsouza

As a Manager of Operations and Office Management, I have taken on a more strategic role, overseeing key functions while leading a team to ensure seamless execution. My responsibilities include administrative oversight, maintaining an efficient and well-organized workspace, and optimizing budget and expense management within allocated limits. I have successfully streamlined vendor management, ensuring compliance and timely service delivery through effective coordination with multiple service providers (₹60L monthly valuation).

Beyond daily operations, I have transformed facility maintenance and office management, fostering a safe and highly functional work environment. Under my leadership, event planning has reached new heights, with the successful execution of internal and external meetings, conferences, and networking events. Managing complex travel arrangements for domestic and international employees, including visas, accommodations, and logistics, has contributed to a well-structured corporate travel system (₹8.4Cr yearly valuation).

In business management, I drive operational efficiency by overseeing administrative functions, ensuring compliance and fostering continuous improvement. My role in calendar management ensures executive schedules, meetings, and priorities are meticulously organized to enhance productivity.

One of my most notable achievements is the end-to-end planning and execution of the company’s annual flagship event for 300+ attendees, along with multiple monthly, half-yearly, and employee engagement programs (₹12 Cr yearly valuation). This event, which I single-handedly managed, was executed at an unprecedented scale, earning recognition from leadership for its seamless execution and impact. The success of this event has set a new benchmark, elevating the company’s approach to corporate events and strengthening employee engagement like never before.

Under operations and office management, responsibilities include overseeing daily administrative functions, handling correspondence, scheduling meetings, and maintaining organized records. Ensuring a structured and well-equipped workplace is essential, along with managing office supplies and infrastructure. Expense tracking and financial coordination involve budget management, while supplier relations require liaising with multiple vendors to ensure contract fulfillment and timely service execution (approx. ₹50L monthly valuation).

The role also involves workplace maintenance, ensuring a safe and efficient office environment, and event planning, which includes organizing corporate meetings, conferences, and networking sessions. Travel coordination covers end-to-end arrangements for domestic and international trips, including visas, accommodations, and logistics (approx. ₹7Cr yearly valuation). Additionally, cross-functional support is provided to various teams, ensuring smooth workflow, while data handling involves maintaining secure and well-structured digital records.

From a business operations perspective, the role includes providing executive and managerial support, overseeing HR and compliance-related tasks, and identifying areas for operational enhancement. Managing executive schedules is a key responsibility, ensuring seamless coordination of meetings, appointments, and calls to maximize efficiency and effectiveness.

Managed calendar coordination for attorneys, ensuring seamless scheduling of meetings, conference calls, and appointments while optimizing time management with timely reminders. Oversaw complex travel arrangements, including flights, accommodations, ground transportation, and travel documentation, along with expense reporting and reconciliation. Facilitated executive communications, handling incoming and outgoing correspondence, including emails, phone calls, and official documentation, while ensuring accuracy and professionalism. Provided comprehensive meeting support, including agenda preparation, material compilation, and minute-taking for internal discussions, board meetings, and client engagements. Maintained client and case databases, ensuring accuracy, confidentiality, and seamless accessibility, while also overseeing records management for both physical and digital files. Supported billing and expense management, tracking billable hours, generating invoices, and managing financial documentation. Additionally, played a key role in special projects, contributing to marketing initiatives, event planning, and process enhancements to drive efficiency and operational excellence.

Provided comprehensive administrative support, managing phone and email correspondence, handling office communications, and maintaining accurate records and documentation. Ensured efficient office organization by maintaining a well-structured and resource-equipped workspace, overseeing office maintenance, and coordinating with building management as needed. Collaborated with the finance team to oversee billing and invoicing processes, monitor expenses, and assist in budget management. Led vendor management, liaising with service providers for office supplies, equipment, and essential services, negotiating contracts, and ensuring timely payments.

Planned and executed meetings, conferences, and corporate events, handling logistics and ensuring seamless coordination for both internal and external engagements. Facilitated effective communication across departments and with external stakeholders, ensuring the timely flow of information. Additionally, worked closely with the IT department to address office technology requirements, including hardware, software, and communication systems, ensuring smooth and efficient operations.

• Guest Relations, Team Management, Shift Oversight, Problem Solving, Safety and Security, VIP and Special Requests, Communication, Training and Development, Reporting, Quality Assurance, Revenue Management also an expertise at Pre-opening Hotels (3+ assignments)