Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Shalini Nandi

Bankura

Summary

Dynamic healthcare professional with a proven track record at Fortis Hospital, excelling in patient care service enhancement and team leadership. Spearheaded initiatives that boosted pathology revenue by 28% while ensuring compliance with healthcare quality standards. Skilled in EMR system administration and adept at stakeholder engagement, driving operational excellence and patient satisfaction.

Overview

4
4
years of professional experience

Work History

Assistant Manager Patient Care Service

Fortis Hospital
Manesar
08.2024 - 08.2025
  • Led a team of 13 in the successful commissioning of a new OPD, serving approximately 15,000 patients per month, while providing comprehensive HIS software training to OPD and PHC staff on billing, refunds, report generation, and real-time error rectification.
  • Led daily OPD scroll audits and tracked refund cases, ensuring financial accuracy and transparency in billing operations.
  • Maintained detailed daily operational trackers across OPD, PHC, and Call Centre, capturing specialty-wise and payor-wise footfall, revenue, and service utilization data.
  • Monitored and analyzed conversion metrics, including OP to Pathology, Radiology, and Non-Invasive Cardiology, OP to IP conversion, and appointment-to-consultation conversion.
  • Implemented strategies to enhance OPD pathology revenue, including consultant engagement and bundled packages (Order Sets), resulting in a 28% increase in pathology revenue.
  • Managed grievance redressal mechanisms by conducting Root Cause Analysis (RCA) on patient feedback, ensuring timely resolution of complaints in collaboration with medical and administrative teams, and implementing service recovery actions to enhance the patient experience.
  • Oversaw Turnaround Time (TAT) tracking to minimize patient waiting time for consultations and health checkups; streamlined front office and clinical workflows.
  • Addressed and resolved billing discrepancies related to dialysis, procedures, investigations, and diagnostics through coordination with the finance and clinical departments.
  • Acted as EMR Superuser; conducted training sessions for consultants on digital prescription workflow, Admission Request Forms, Discharge Summaries, and Medical Certificates.
  • Coordinated with consultants to fulfill clinical and operational requirements, including space allocation, equipment needs, and support staff deployment.
  • Participated in quality initiatives and contributed to NABH readiness for outpatient services.
  • Monitored employee attendance records, timekeeping, and payroll information.

Management Trainee Patient Care Service Department

Fortis Hospital
Manesar
04.2024 - 07.2024
  • Led the commissioning of the OPD department, including consultant room allocations, number pattern planning, and signage placement.
  • Oversaw software implementation and provided training on HIS, EMR, Agent Portal, and Medblaze to the staff.
  • Coordinated with cross-functional departments, including Biomedical, Engineering & Maintenance, Housekeeping, F&B, Billing, and Medical Administration, during the commissioning phase to ensure seamless OPD operations.

Intern Quality Department

Indraprastha Apollo Hospital
Delhi
05.2023 - 06.2023
  • Project topics: 1. 'Predictive Risk Assessment of Critical Infrastructural process'
  • 2. 'Process mapping of Dental Equipment'

Intern Operations Department

Apollo Clinic
Kolkata
01.2022 - 01.2022
  • Managed Covid-19 data updates and test billing.
  • Analyzed feedback to improve service quality.

Intern Patient Services Department

Apollo Multispeciality Hospital
Kolkata
08.2021 - 08.2021
  • Handled patient onboarding, billing, and scheduling.
  • Communicated with patients and coordinated doctors' appointments.

Education

MBA - HOSPITAL AND HEALTH MANAGEMENT

IIHMR UNIVERSITY
Jaipur
07.2024

BBA - HOSPITAL MANAGEMENT

TECHNO INDIA
Kolkata
06.2022

XII - PCMB

BANKURA BANGA VIDYALAYA
Bankura
05.2017

X -

VIVEKANANDA SIKSHA NIKETAN HIGH SCHOOL
Bankura
05.2015

Skills

  • Leadership & Team Coordination
  • Patient Care Service Enhancement
  • Healthcare Quality Standards
  • Staff Training & Development
  • Consultant & Stakeholder Engagement
  • Healthcare Data Analysis & Reporting
  • Grievance Redressal & Service Recovery
  • EMR System Administration & Configuration

Timeline

Assistant Manager Patient Care Service

Fortis Hospital
08.2024 - 08.2025

Management Trainee Patient Care Service Department

Fortis Hospital
04.2024 - 07.2024

Intern Quality Department

Indraprastha Apollo Hospital
05.2023 - 06.2023

Intern Operations Department

Apollo Clinic
01.2022 - 01.2022

Intern Patient Services Department

Apollo Multispeciality Hospital
08.2021 - 08.2021

MBA - HOSPITAL AND HEALTH MANAGEMENT

IIHMR UNIVERSITY

BBA - HOSPITAL MANAGEMENT

TECHNO INDIA

XII - PCMB

BANKURA BANGA VIDYALAYA

X -

VIVEKANANDA SIKSHA NIKETAN HIGH SCHOOL

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Shalini Nandi