Shalini Panwar
Pune
Summary
Self-motivated,experienced in front desk services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
14
14
years of professional experience
Work History
Front Desk Receptionist
Ansh Multispecialty Hospital
Ahmedabad
06.2017 - 11.2019
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
Customer Service Representative
Third Party Samsung Service Centre
Madgaon
03.2007 - 11.2007
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Front Desk Supervisor
Baheti Hospitals
Kota
06.2005 - 01.2007
- Monitored the front desk staff to ensure proper customer service was provided.
- Performed administrative tasks such as filing documents, answering phone calls and emails.
Education
Bachelor of Arts -
Vardhaman University
Kota06-2005
Computer Application -
Sterlite Training Institute
KotaSkills
- File Organization
- Appointment confirmation
- Front Office Management
- Customer Service
- File Management
- Cash Handling
Languages
Hindi
First Language
English
Beginner (A1)
A1
Timeline
Front Desk Receptionist
Ansh Multispecialty Hospital
06.2017 - 11.2019
Customer Service Representative
Third Party Samsung Service Centre
03.2007 - 11.2007
Front Desk Supervisor
Baheti Hospitals
06.2005 - 01.2007
Bachelor of Arts -
Vardhaman University
Computer Application -
Sterlite Training Institute
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