Shalini Priyadarshi

· Managing a large team of 5 managers and 45+ cloud support engineers

· Established operational standards, policies, and procedures for efficiency.

· Handling workforce planning, hiring, promotions, and talent development.

· Aligned staffing and budgets with business forecasts.

· Conducted performance evaluations and compensation reviews

· Optimized resource allocation with staffing matrices.

· Relied on data-driven decision-making for department activities.

· Improved team productivity through performance monitoring and motivation.

· Participated in strategic planning through monthly meetings and workshops.

· Led the creation of a central resource portal for employees.

· Managed an 21-person cloud support engineer team, ensuring operational excellence.

· Prioritized personnel management and career development.

· Contributed to building a Support Engineer team in India.

· Collaborated to enhance customer support with development teams.

· Drove initiatives to improve customer support.

· Maintained customer focus, handling escalations and issues.

· Facilitated effective business and technical discussions.

· Maintained an organized work environment, optimized team performance.

· Set targets, recruited, and improved team performance.

· Oversaw assignments, managed budgets, and used data for decisions.

· Motivated the team, resolved conflicts, maintained positive relations.

· Evaluated performance, cross-trained employees, and set goals.

• Successfully delivered two multimillion fixed-price projects on time with a substantial 30% margin.
• Engaged with deals major companies like Microsoft, Amazon, Google, and more on deals ranging from 2 to 20 million USD.
• My role in business development included preparing Statements of Work (SOW), negotiating rates, and calculating margins for both new and existing clients, contributing to revenue generation.
• Managed project delivery, provided technical direction, and mentored team members to enhance their professional development. I have also made hiring recommendations to improve productivity and profitability.
• Created employee schedules aligned with forecasted demands, optimizing resource allocation, and ensuring project coverage.

• As a DevOps Engineer, I achieved a significant milestone during my tenure. The applications I managed, 'CHIP' (Channel Incentives Program) and 'ICE' (Incentive Calculation Engine), consistently maintained an exceptional 99% availability rate. I also led the successful migration of these critical systems to the Azure cloud platform.
• In this role, I leveraged a diverse set of technologies, including SQL Server, SSIS (SQL Server Integration Services), Visual Studio for Business Intelligence Development, SharePoint tools, IIS, SCOM (System Center Operations Manager), Keynote for performance monitoring, PowerShell scripting, Windows Server administration, and various High Availability solutions—all integral to our Microsoft technology stack.
• My responsibilities were within the prestigious MSIT (Microsoft IT) MPSIT (Microsoft Product & Services IT) Services Engineering team, where I took ownership of 'CHIP' and 'ICE,' both essential components of the 'Partner Incentives' portfolio. Ensuring the unwavering reliability and performance of these partner-facing applications was at the core of my responsibilities.
• Additionally, I contributed to a pilot project exploring the future of 'Partner Incentives,' demonstrating my forward-thinking approach and dedication to continuous improvement in the DevOps field.

• Worked out of client office Citi Bank, Technologies: SQL Server, Microsoft Visual source safe, XML, SQL/PLSQL
• Single point of contact for client with respect to ‘Talisma CRM'
• SME, Best-practices consultant, Technical analyst
• Proactive & reactive maintenance, troubleshooting of Talisma CRM & database
• Disaster recovery drill lead

• Worked on 3 different projects from British Telecom, UK
• Related to development, testing & maintenance
• Technologies: Oracle 9i, SQL Server, LoadRunner, Mercury Quality Centre, Clarify, Microsoft Visual source safe, Web sphere MQ, Subversion, core Java, XML, SQL/PLSQL, Stored Procedures
• Project 1: CCM-STREE Mapper, Team Size