SHALINI R
Mysore
Summary
Detail-Oriented M.Com Graduate with Strong Specialization in Taxation and A Solid Understanding of Direct Tax and Indirect Tax Laws, GST Compliance, And Financial Reporting. Skilled In Preparing Tax Returns, Maintaining Accurate Financial Records, And Supporting Audit Processes. Adept At Applying Analytical and Problem-Solving Skills to Ensure Compliance with Regulatory Requirements. Seeking Opportunity in Finance or Taxation and Billing Roles to Contribute to Efficient Tax Planning and Organisational Growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Au Bank Ltd
Mysore
01.2025 - Current
- Managed daily operations of the customer service team, ensuring adherence to protocols and standards.
- Developed and implemented training programs to enhance team skills and knowledge.
- Monitored performance metrics to assess team effectiveness and identify areas for improvement.
- Created a customer support strategy that aligned with organizational goals and customer needs.
- Streamlined processes to improve response times and overall service efficiency.
- Utilized CRM software to track customer interactions and identify trends in service inquiries.
- Promoted a culture of accountability within the team, encouraging ownership of customer issues.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Monitored staff performance to ensure adherence to customer service standards.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
Cashier
HDFC Bank Ltd
01.2022 - 01.2025
Relationship Manager
Fin care Small Finance Bank
01.2020 - 01.2022
Education
B.com - Finance and marketing
BannurM.com - specialization in Taxation and accounting
D. Banu Maiah’s college of commerce and arts pg. centre
MysoreSkills
- Customer Relationship Management
- Communication Skill
- Problem - Solving Ability
- Time management
- Analytical Thinking
- Professional Ethics
- Advanced MS Excel (Pivot Tables)
- Data analysis and reporting using Excel
- Financial modelling basics in Excel
- Creating MIS reports and dashboards
- Excel -based reconciliation of accounts
- MS Office Suite (Excel Word PowerPoint)
- Email Communication and Documentation (Outlook)
- Digital Record Management
- Core Banking Solutions (CBS)-Finacle/Flex Cube
- Loan Processing and Management Systems
- KYC/AML Compliance Systems
- Risk Management Tools
- Payment Processing Systems (NEFTRTGSIMPSUPI)
- ATM Operations Coordination
- Fraud Detection and Reporting Tools
- CRM Software and Customer Management Tools
- Customer service
- Training development
- CRM software
- Team management
- Accountability promotion
- Quality assurance controls
- Account authorizations
- Project management
- MS office expert
- Effective workflow management
Websites
Certification
- Computer Tally ERP9 Certificate
- Bizgurukul digital marketing with copy writing
- Banking Rewards and Recognition Certificate
- Microsoft Excel certificate-microsoft
- Cloud computing certificate
Personal Information
Date of Birth: 05/30/98
Languages
- Kannada, Read, Write, Speak
- English, Read, Write, Speak
- Hindi, Read, Write
Thank You
THANKING YOU
Excel Skills
- Advanced MS Excel (Pivot Tables)
- Data analysis and reporting using Excel
- Financial modelling basics in Excel
- Creating MIS reports and dashboards
- Excel -based reconciliation of accounts
Languages
English
Proficient
C2
Timeline
Customer Service Manager
Au Bank Ltd
01.2025 - Current
Cashier
HDFC Bank Ltd
01.2022 - 01.2025
Relationship Manager
Fin care Small Finance Bank
01.2020 - 01.2022
B.com - Finance and marketing
M.com - specialization in Taxation and accounting
D. Banu Maiah’s college of commerce and arts pg. centre