Shalini R
Tiruvannamalai
Summary
Results-driven Deputy Branch Manager with 7 years of experience at ICICI Bank, specializing in branch operations, customer relationship management, sales, and team leadership. Adept at handling high-value clients, cross-selling financial products, and leading teams to achieve business objectives. Strong analytical, problem-solving, and operational excellence.
Overview
7
7
years of professional experience
Work History
Deputy Branch Manager
ICICI Bank
01.2019 - Current
- Overseeing daily branch activities to ensure compliance with bank policies and regulatory guidelines.
- Maintaining branch security, managing cash flow, and mitigating operational risks.
- Managing and motivating branch staff, including tellers and customer service representatives, to achieve performance standards.
- Providing coaching and development opportunities to enhance team effectiveness.
- Driving sales of financial products such as deposits, loans, and investment plans to meet branch targets.
- Identifying and cultivating new business opportunities within the branch's service area.
- Ensuring high-quality customer service by addressing inquiries, resolving complaints, and fostering long-term relationships.
- Implementing strategies to enhance customer satisfaction and retention.
- Identifying potential risks related to fraud, compliance, and operational issues and implementing measures to mitigate them.
- Preparing reports on branch performance, sales figures, and customer satisfaction metrics.
- Monitoring financial records to ensure accuracy and compliance with financial regulations.
Education
PG Diploma - Banking Operation
NIIT
Bachelor of Computer Applications -
Auxilium College
Skills
- Accounting
- Team Management
- Customer Service Desk
- Work Ethics
- Time Management
- Risk management
- Regulatory compliance
- Financial analysis
- Sales strategy
- Performance reporting
- Customer relationship management
- Team leadership
- Problem solving
Languages
- Tamil
- English
- Tamil
Languages
English
Advanced
C1
Tamil
Proficient
C2
Certifications
- NISM
- IRDA
Timeline
Deputy Branch Manager
ICICI Bank
01.2019 - Current
PG Diploma - Banking Operation
NIIT
Bachelor of Computer Applications -
Auxilium College