R Gourav
Senior Customer Support Associate
Hyderabad,Telangana
Summary
Friendly with reputation for exceeding performance benchmarks in retail settings. Dependable team player with great communication and organizational skills. Courteous and self-motivated with talent for creating effective merchandise displays.
Overview
9
9
years of professional experience
Work History
Customer Support Senior Associate
Google Operations Center [GOC]
05.2020 - Current
- Working on DoubleClick Bid Manager Platform for media buying (Google’s DSP).
- Handling Premium RTB Accounts and delivering efficient client side technology solutions focused on Programmatic Advertising.
- Manage the delivery of creative assets, insertion orders, campaign artifacts and all relevant campaign documentation in preparation for campaign launch.
- Working directly with Agencies and Advertisers & Account Managers.
- Handling all incoming business and client requests for information on Display Video 360 and Troubleshoot the Rich Media Campaigns
- Troubleshooting requests from Agency partners related to Insertion Orders, Line Items, and Creative based on client’s requirement.
Business Operations Associate
Accenture Solutions Private Ltd, India
05.2018 - 05.2020
- Working on DoubleClick Bid Manager Platform for media buying (Google’s DSP)
- Handling Premium RTB Accounts and delivering efficient client side technology solutions focused on Programmatic Advertising.
- Strategic client engagements with clients resulting in recommending, developing and planning campaigns that deliver on client objectives.
- Manage and optimize digital campaigns executed in a programmatic ecosystem.
- Working closely with all the region Clients, using DoubleClick Bid Manager and DoubleClick Campaign Manager to manage their Campaigns.
- Troubleshooting requests from Agency partners related to Insertion Orders, Line Items, and Creative based on client’s requirement.
- Handling all incoming business and client requests for information on Display video 360 and Troubleshoot the Rich Media Campaigns.
- Manage the delivery of creative assets, insertion orders, campaign artifacts and all relevant campaign documentation in preparation for campaign launch.
Digital Interaction Advisor
[24]7.ai
05.2015 - 05.2018
- Providing Technical Support to the customers through chat to the technical Queries related to Radio, Internet.
- Delivered excellent customer support and received appreciations as a part of top performer and customer verbatim.
- Built verbiages to use with the customers for better rapport and as a team player took an initiative and helped others in using those verbiages.
Education
BBA -
Osmania University
Hyderabad 04.2001 -
High School Diploma -
Bhavan’s Sri Aurobindo Junior College (Sainikpuri)
Hyderabad 04.2001 -
Pragathi High School
Hyderabad 04.2001 -
Skills
Timeline
Customer Support Senior Associate
Google Operations Center [GOC]
05.2020 - Current
Business Operations Associate
Accenture Solutions Private Ltd, India
05.2018 - 05.2020
Digital Interaction Advisor
[24]7.ai
05.2015 - 05.2018
BBA -
Osmania University
04.2001 -
High School Diploma -
Bhavan’s Sri Aurobindo Junior College (Sainikpuri)
04.2001 -
Pragathi High School
04.2001 -
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