Shalini Ram

- Managed space over 76,000sft.

- Managing support staff of 60+ staff

- Budgeting and tracking of Opex

- Custodian for city’s revenue collection of over 6 cr.

- Skilled in analyzing ASR & margins, controlling and optimizing costs

- Creating a collaborative environment among members through events and strategic alliances.

- Adheres to Procure-to-Pay processes, overseeing vendor management

- Diligent in facility upkeep, adhering to maintenance calendars, and maintaining compliance with protocols & Ticketing system

- Managed space of 3 center & 3 cities, 68,000 sft with CSAT 8.5

- Pre opening of inaugural center for Kochi

- Conflict Management & Client retention

- negotiation, renewal and expansion of existing client

- Strategized and created prospective opportunities to maximize additional sales revenue

- Custodian for city’s revenue collection of 4 cr.

- Training and Coaching of new hirings

- Provided exceptional customer service by addressing inquiries promptly and professionally, resulting in increased client satisfaction levels.

- Assisted with the development of standard operating procedures, leading to consistent results across the team.

- Managing 16,500 sft, 300+ customers of 30+ companies with avg satisfaction score of 8.8

- Client experience Creation (onboarding & Orientation)

- Client relation and Feedback handling

- Consumable & Seat Inventory Management

- Additional Sale revenue through events and engagement

- Projects handovers- Snag lists, Layout

- Pre opening and Procurement facilitation

- Handling company purchases, supplies & Vendor coordination.