Open To Work
Shalini Roy
Summary
Product Owner with 5+ years of experience across B2B SaaS and consulting, delivering enterprise-scale platforms and digital solutions in complex, highly regulated environments. Proven ability to own product backlogs, translate diverse stakeholder needs into clear platform capabilities, and drive delivery across engineering, data, and business teams. Experienced working with global stakeholders across EU, AMR, and APAC, with a strong focus on platform usability, adoption, KPI-driven prioritization, and reliable execution at scale.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Product Owner | AI Platforms & Enterprise Systems
Freyr Solutions
Hyderabad
11.2024 - Current
- Owned product backlog and roadmap for enterprise AI platform, aligning features with business priorities.
- Gathered and translated customer and stakeholder requirements into clear user stories for AI features.
- Collaborated with engineering and AI teams to evaluate and deploy new tools for scalable cloud and on-prem environments.
- Led user acceptance testing (UAT) for global releases, validating system changes and workflow accuracy before launch.
- Defined and tracked platform KPIs, leveraging insights to prioritize backlog and foster continuous improvement.
- Developed wireframes and user flows to align product design with customer needs and streamline engineering handoffs.
- Communicated product vision and roadmap progress to leadership and cross-functional teams to maintain alignment.
- Created onboarding materials, conducted demos, and authored user documentation to support platform adoption and enhance usability.
Senior Consultant | Digital Transformation
PwC India
Bengaluru
07.2022 - 11.2024
- Contributed to large-scale digital transformation programs for global enterprises, modernizing customer experience data and platform capabilities.
- Engaged with client stakeholders to gather requirements and develop functional specifications that aligned with project goals.
- Supported configuration, integration, and rollout of cloud-based digital platforms with engineering teams.
- Facilitated agile delivery models, leading sprint planning and backlog refinement for multiple workstreams to enhance project alignment.
- Coordinated cross-functional teams to ensure on-time delivery of project milestones in fast-paced environments.
- Played a key role in system testing and user acceptance testing, validating end-to-end workflows.
- Developed executive reports and presentations detailing transformation progress and platform adoption.
- Participated in process redesign initiatives to enhance operational efficiency and reduce manual dependencies.
Associate Consultant | Delivery & Executions
PwC India (Contractual)
Bengaluru
07.2021 - 07.2022
- Coordinated resource planning, delivery, and operational optimization for enterprise clients across 3-4 business units in multi-project environments.
- Facilitated delivery planning and execution for 8-12 concurrent projects, aligning delivery, operations, and leadership teams to uphold timelines and resource balance.
- Worked with delivery leads and senior leadership to improve resource utilisation by ~15–20%, strengthening forecasting accuracy and delivery efficiency.
- Conducted capacity planning and utilisation reviews monthly and quarterly, supporting data-driven decisions on resource allocation.
- Supported engagement planning and delivery governance, ensuring alignment between delivery scope, timelines, and client expectations.
Client Management Associate | Enterprise Accounts
Concentrix
Gurgaon
08.2020 - 06.2021
- Supported client management for global enterprise accounts across multiple geographies, maintaining service continuity and customer satisfaction consistently above 90%.
- Managed priorities, dependencies, and timelines for client accounts, ensuring timely issue resolution and uninterrupted service continuity.
- Coordinated with cross-regional delivery and support teams to resolve high-priority client escalations within agreed SLAs, contributing to improved service quality and stronger client relationships.
- Coordinated communication and issue tracking between clients and internal teams, facilitating timely resolution across distributed stakeholders.
- Monitored service performance and reporting to identify recurring issues, supporting corrective actions that improved client experience and operational stability.
In-flight Operations
IndiGo (InterGlobe Aviation Ltd)
Delhi
11.2018 - 07.2020
- Delivered safe and compliant in-flight operations in a highly regulated aviation environment, adhering to DGCA safety procedures and operational protocols across domestic and international flights.
- Managed passenger safety, service delivery, and escalations during high-volume, time-critical operations, coordinating with cockpit and ground teams to ensure seamless operations and enhance customer satisfaction.
- Collaborated with cross-functional airline stakeholders including pilots, cabin leadership, and airport operations to achieve on-time performance and facilitate efficient flight execution.
Education
Bachelor of Science (B.Sc.) - Marketing and Sales Promotion with Economics
Gokhale Memorial Girls' College
Kolkata01-2018
Skills
- Product lifecycle management
- Product Backlog Ownership, Roadmap Prioritization & Agile Delivery
- AI Platform & Intelligent Workflow Delivery
- User Stories, Acceptance Criteria, Wireframing & UAT
- Platform KPI Tracking, Reporting & Continuous Improvement
- Cross-Functional & Stakeholder Management
- Delivery Coordination, Dependency & Timeline Management
- Tools: Jira (basic), PowerPoint (PPT), Excel, Slack
- CRM Tools (Salesforce or equivalent)
Certification
- Foundations of Project Management
- Digital Transformation
- Get Started with Jira
Awards
- Customer Service Excellence Award, Recognized for consistent service quality and effective escalation handling in a regulated, high-volume aviation environment (IndiGo).
- Leadership Recognition, Acknowledged by senior management for ownership of complex client engagements and cross-functional coordination.
- Commercial Impact Recognition, Acknowledged for contribution to closing multi-million dollar enterprise SaaS engagement with a leading global medical devices organization.
Languages
- English, Professional
- Hindi, Native
- Bengali, Native
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
HybridOn-SiteSalary Range
₹2000000/yr - ₹3000000/yrTimeline
Product Owner | AI Platforms & Enterprise Systems
Freyr Solutions
11.2024 - Current
Senior Consultant | Digital Transformation
PwC India
07.2022 - 11.2024
Associate Consultant | Delivery & Executions
PwC India (Contractual)
07.2021 - 07.2022
Client Management Associate | Enterprise Accounts
Concentrix
08.2020 - 06.2021
In-flight Operations
IndiGo (InterGlobe Aviation Ltd)
11.2018 - 07.2020
Bachelor of Science (B.Sc.) - Marketing and Sales Promotion with Economics
Gokhale Memorial Girls' College