Shalini S

• Lead channel hygiene audits to identify and control unauthorized device sales across online and offline platforms.
• Monitor online listings and enforce penalties (up to 25+ DBRs per month) to maintain pricing and distribution discipline.
• Drive operational excellence initiatives by improving audit frameworks, and reducing channel leakages.
• Collaborate with cross-functional teams (Finance, Legal, Procurement) for compliance and resolution of audit findings.
• Support external audits, and ensure timely closure of audit observations.
• Analyze audit trends, and provide actionable insights to improve partner compliance and performance.

SOE Internal Audit Executive

June 2022 – Nov 2024.

• Conducted audits across retail stores.
• Managed audit data, reporting dashboards, and compliance tracking across regions.
• Partnered with ZSMs and cluster managers to resolve audit issues and improve KPI performance.
• Provided data support for PEP and VM audits, and handled audit-related queries (OPC).
• Led the onboarding and training of new employees on audit processes, improving team productivity.
• Ensured timely closure of audit gaps with proper documentation and follow-ups.

Home Surveillance Audit Executive

Mar 2018 – Jul 2022.

• Conducted CCTV audits across 70+ retail stores to ensure compliance with surveillance standards.
• Verified installation, uptime, and effectiveness of surveillance systems.
• Identified security gaps, and recommended corrective actions to minimize risk.
• Coordinated with field teams and vendors for issue resolution and compliance tracking.
• Maintained audit reports and supported overall retail audit processes, including VM and stock audits.

Assistant Store Manager

2017 – 2018

• Managed store operations, including inventory, sales, and team supervision.
• Increased upselling by 20% through targeted staff training and promotions.
• Handled cash management, reconciliations, and banking operations.
• Improved visual merchandising to enhance customer engagement.
• Maintained strong customer and vendor relationships.

Managed inbound and outbound call quality operations, monitoring daily calls, and providing feedback.

Conducted weekly quality training and Joint Call Monitoring (JCM) sessions.

Published weekly and monthly quality reports, and trained new employees on quality parameters.

Achieved a 95% quality compliance score, exceeding organizational targets.