SHALINI S
Chennai
Summary
Experienced KYC/AML Analyst with over 2.5 years in financial compliance, proficient in CIP/KYC processes and advanced analysis techniques. Results-driven KYC Associate at Tata Consultancy Services with expertise in AML compliance and customer due diligence. Successfully mitigated financial risks through robust KYC processes and training initiatives, enhancing team productivity. Looking to contribute to the Common Wealth Financial Network with proven critical thinking and technical skills.
Overview
4
4
years of professional experience
Work History
KYC Associate
Tata Consultancy Services
Chennai
01.2023 - 07.2025
- I am working as KYC analyst for Individual and corporate to verify customer identity and prevent financial crime. I am working for financial institution bank to ensure compliance with regulations
- Supported KYC processes for prospective and existing customers.
- Ensured compliance with regulatory requirements by conducting thorough customer due diligence checks.
- Adjusted end-to-end KYC process needs to align with workforce capabilities.
- Identified potential risks and red flags through comprehensive customer risk assessments, mitigating potential financial losses.
- Reduced the risk of money laundering and terrorist financing by implementing robust KYC policies and procedures.
- Managed a high volume of client data, maintaining strict confidentiality and adhering to internal policies for information handling.
- Provided training to new team members on KYC procedures, resulting in increased productivity and effectiveness.
- Performed quality assurance checks on completed customer files, ensuring accuracy and completeness before submission for review or approval.
- Assisted in the development of new KYC-related tools and systems, contributing to a more efficient and effective AML program.
- Knowledge of financial and banking product, Policy, operations and applicable procedures.
- Review submitted images against ID documents and review information against supporting documents Uploaded (i.e Government ID's, Proof of Address) Name screening for customers with alerts and red flags for discrepancies.
- Initiated and completed high-quality KYC reviews inclusive of data input research and analysis.
- Worked for retail, Corporate clients and ensured to complete the reviews with required time frames.
Customer Service Representative
HCL Technologies
07.2021 - 09.2022
- I have worked at HCL Technologies as a customer service representative. I used to resolve customer issues via chat.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure, while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Improved resolution time with effective problem-solving for customer complaints.
- 1 year of experience in the BPO non-voice process as a customer service representative. Promptly handled inquiries and customer complaints for over 60 customers per shift.
Education
Bachelor of Science - Computer Science
Anna Adharsh Womens College
Chennai01.2021
12th - Tamil Nadu, English
Everwin Matriculation Higher Secondary School
Chennai, India01.2018
10th - Tamil Nadu, English
Everwin Matriculation Higher Secondary School
Chennai,India01.2016
Skills
- Transaction Monitoring
- Compliance Analysis
- Screening
- AML compliance
- Anti-Money Laundering
- AML, KYC
- Document verification
- KYC onboarding
- KYC operations
- Analysts
- Customer handling
- LexisNexis
- Financial Analysis
- Fraud Detection
- Customer due diligence
Languages
Tamil
First Language
English
Advanced (C1)
C1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
KYC Associate
Tata Consultancy Services
01.2023 - 07.2025
Customer Service Representative
HCL Technologies
07.2021 - 09.2022
Bachelor of Science - Computer Science
Anna Adharsh Womens College
12th - Tamil Nadu, English
Everwin Matriculation Higher Secondary School
10th - Tamil Nadu, English
Everwin Matriculation Higher Secondary School
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