SHALINI SINGH
Technical Lead
Bangalore
Summary
Experienced cyber security professional dedicated to leveraging expertise in managing global customers and operating enterprise security platforms like Arbor Sightline and Radware. Skilled in analyzing patterns, identifying vulnerabilities, and detecting malicious activities to recommend remedial actions. Proven track record of presenting project progress to senior management, overseeing task allocation among team members, and conducting QA audits. Familiar with Cyber Kill Chain framework and MITRE ATT&CK, committed to enhancing cybersecurity measures for optimal protection against threats.
Overview
11
11
years of professional experience
1
1
Certification
1
1
Language
Work History
Technical Lead
Vodafone India Service Pvt Ltd
10.2020 - Current
- Experienced in managing over 200 global customers as below, responsible for operating and maintaining several enterprise security platforms including Arbor Sightline, Radware.
- Extensive experience in analyzing patterns, identifying insecure features, and detecting malicious activities using reports and fingerprint outputs.
- Research and assess new threats and security alerts, recommending remedial actions.
- Evaluate security assessment plans and reports, collaborate with different teams, and provide standby support for Tier 1 and Tier 2 incident response.
- Regularly involved in presenting project progress, key metrics, and status updates to senior management to ensure alignment with organizational goals and decision-making.
- Oversee the planning, prioritization, and task allocation among team members to maximize productivity and efficiency.
- Make informed decisions on project scope, timelines, resource allocation, and other key factors to ensure successful project execution.
- Assessment/Implementation QA: Approve plans developed by other engineers and participate in post-implementation.
- Conduct QA audits for tasks performed by the team.
- Conduct training sessions on existing platforms and attack scenarios for Tier 1 engineers and new hires.
- Revamp outdated documentation and create new SOPs, LWIs, and action plans for the team.
- Attend pre-consultation meetings for onboarding new customers.
- Handle customer installations, ensure configurations are up-to-date, assist during real-time DDoS attacks, and modify mitigation configurations as needed.
- Strong understanding of the Cyber Kill Chain framework and MITRE ATT&CK.
- RECOGNITION: - Vodafone star Employee -2021; Vodafone star Employee -2022; Vodafone star Employee -2023-24
Security Consultant
AT&T
01.2018 - 10.2020
- Efficiently managing the Network Operations needs of over 3000+customers as below:
- Worked on the field of Incident Management & Change Management in MSS (Managed Security Services) in a shared model.
- Hands on experience on configuring and managing rules and troubleshooting on firewall ASA, checkpoint, FortiGate and Palo Alto.
- Worked on FortiGate as network-based firewall & Premise based firewall.
- Made Policy changes through Forti manager in FortiGate firewall configured as VDOM.
- Analyzing of logs by running debug capture and troubleshooting on FortiGate as Network based Firewall also in Premise based firewall.
- Created rules and URL filter in Palo Alto through Panorama.
- Upgraded firewall. Also did Troubleshooting and log analysis by running packet capture on firewall.
- Upgrades performed on ASA, FortiGate & Proxy.
- Assessment and implementing changes according to customer requirement using Cisco/Checkpoint/FortiGate (NBF & Premise based)/Palo alto Technology.
- Coordinating with NCR/Onsite for RMA or any other faulty issue and engage TAC whenever required.
- Managing the incident tickets: Fault fixing, Advise, Investigation etc. using Unified Desktop.
- Coordinate with customer on troubleshooting call/WebEx and Perform initial investigations.
- Working efficiently with the change team of other locations and prioritizing the changes accordingly in the queue while following the required Process with the team.
- Always been appreciated by the Manager and colleagues for good behaviour, managing people with patience and in taking ownership of the work.
Senior Executive
Vodafone India Service Pvt Ltd
09.2014 - 12.2017
- Analyse information from variable sources; leverage various toolsets to gain awareness of potentially suspicious activity.
- Worked on the field of Incident Management in MSS (Managed Security Services) in a shared model.
- Planning and implementing changes according to customer requirement using Cisco/Checkpoint Technology.
- Managed DDoS Services on Arbor Platform where defined Customer Boundary Interface, threshold baselining for Alerting under MO.
- Also Configured & tuned various countermeasure and applied shaping as requirement.
- Maintaining intrusion detection systems / intrusion prevention systems.
- Coordinating and engaging TAC whenever required.
- Monitor SIEM and logging environments for security events perform event triage to identify incidents requiring further response.
- Ability to aggregate and correlate alerts from systems and/or SIEM / analytics tool to provide context, environmental awareness, baselines, and root cause analysis.
- Handling the incident tickets: Fault fixing, Advise, Investigation etc. using Remedy tool.
- Perform initial investigations; identify attack vectors and mitigation tactics.
- Consistently commended by company executives, colleagues, and peers for strong work ethics and ability to finish jobs on schedule.
Education
Engineering - Electronics and Communication
Rajasthan College of engineering for Women
Senior Secondary Certificate - undefined
A.N. College
BiharHigher Secondary Certificate - undefined
Little Flower High School
Skills
DDOS Attack - Layer 3, 4 & 7
Certification
CISSP, InfosecTrain, Certification prep in progress
Professional Profile
Vodafone India Service Pvt Ltd, 10/01/20, Present, Technical Lead, Managing over 200 global customers., Operating and maintaining enterprise security platforms including Arbor Sightline, Radware., Analyzing patterns, identifying insecure features, and detecting malicious activities., Researching and assessing new threats and security alerts., Evaluating security assessment plans and reports., Presenting project progress and status updates to senior management., Overseeing planning, prioritization, and task allocation among team members., Conducting QA audits and training sessions., Handling customer installations and real-time DDoS attacks., Vodafone star Employee - 2021, Vodafone star Employee - 2022, Vodafone star Employee - 2023-24, AT&T, 01/01/18, 10/01/20, Security Consultant, Managing Network Operations for over 3000+ customers., Incident Management & Change Management in MSS., Configuring and managing firewall rules., Analyzing logs and troubleshooting on various firewalls., Coordinating with NCR/Onsite for RMA., Managing incident tickets and customer troubleshooting., Vodafone India Service Pvt Ltd, 09/01/14, 12/01/17, Senior Executive, Analyzing information from various sources., Planning and implementing changes according to customer requirements., Managing DDoS Services on Arbor Platform., Monitoring SIEM and logging environments for security events., Handling incident tickets and performing initial investigations.
Personal Information
Date of Birth: 09/19/93
Area Of Expertise
Ø Security Tools: NetScout Arbor, Radware, ArcSight (Monitoring).
Ø Security Frameworks & Framework: MITRE ATT&CK, Cyber Kill chain, OWASP Top Ten, GDPR Compliance, NIST CSF.
Ø Security Domains: DDoS Mitigation, Threat Analysis & Detection, Incident Response, Risk Management, IAM.
Timeline
Technical Lead
Vodafone India Service Pvt Ltd
10.2020 - Current
Security Consultant
AT&T
01.2018 - 10.2020
Senior Executive
Vodafone India Service Pvt Ltd
09.2014 - 12.2017
Engineering - Electronics and Communication
Rajasthan College of engineering for Women
Senior Secondary Certificate - undefined
A.N. College
Higher Secondary Certificate - undefined
Little Flower High School
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