Shalini Singh
Chandigarh
Summary
Results-driven Retail Store Manager with 15 years of experience in high-end customer handling and team leadership. Developed operational policies and training programs that enhanced customer focus and service standards. Expertise in merchandising, inventory control, and sales generation, with a strong track record of driving revenue growth and improving store performance through strategic initiatives.
Overview
16
16
years of professional experience
Work History
Regional Manager
Flipkart
Chandigarh
06.2021 - Current
- Identified new business opportunities through market research and analysis of industry trends, contributing to strategic growth.
- Implemented and managed projects targeting operational improvement and team building, enhancing overall effectiveness.
- Overseeing day-to-day logistics operations for over 70 business-to-consumer units, ensuring timely and efficient delivery
- Developed and executed loss prevention strategies to mitigate risks and enhance operational outcomes.
- Project management - Customer/ Seller experience / Loss Prevention
- Created reports to track shipment progress, delivery times, and costs associated with transport.
Store Operations Manager
Ekani : Noritake - Versace
New Delhi
10.2020 - 05.2021
- Developed and implemented strategies to enhance customer satisfaction and improve store performance.
- Evaluated store performance and implemented feedback-driven improvement plans to enhance operations.
- Organized merchandise displays to maximize visibility and drive sales during seasonal promotions.
- Talent acquisition and team building.
- Tailored catering services to exceed client expectations and enhance satisfaction.
Design and Operations Manager
Fennel : Luxury Furnishing / Home Decor
Mumbai
01.2020 - 03.2020
Store Operations and Design Manager
The White Teak Company
New Delhi
07.2018 - 12.2019
- Spearheaded store renovations to align with brand image, enhancing shopping experience.
- Led team training on client handling and product knowledge to enhance customer interactions.
- Initiated The White Teak Company Store at Defence Colony to attract local customers.
Store Manager
Maison des Parfums : Luxury Perfume
New Delhi
03.2017 - 07.2018
- Launched Maison des Parfums, establishing a destination for 15 luxury brands.
- Developed targeted customer database, improving effectiveness of marketing strategies.
- Engaged customers through interactive storytelling, fostering deeper brand connections.
Client Relationship Manager
Royce Confect Co., Ltd : Chocolate
New Delhi
08.2014 - 02.2017
- Facilitated client onboarding and training sessions to enhance product adoption.
- Collaborated with sales and marketing teams to create customized solutions for clients.
- Aligned marketing campaigns with customer insights and preferences to improve client satisfaction.
- Executed cross promotion, feasts, sales promotion, and community activities to enhance client engagement.
- Developed automated processes for customer data tracking and analysis to streamline reporting.
Management Trainee
McDonald's - Connaught Plaza Restaurant
New Delhi
05.2010 - 04.2014
- Conducted risk management assessments and developed mitigation plans to enhance organizational resilience.
- Implemented process improvements to increase operational efficiency.
- Coordinated logistics for business meetings, workshops, and corporate events to ensure seamless execution and stakeholder engagement.
Education
Bachelor - Hotel Management
IHM Gwalior
Gwalior01.2010
Skills
- Supply chain
- Logistics management
- Inventory management
- Project Management
- Retail strategy
- Customer experience
- Sales promotion
- Loss Prevention
- Performance assessment
- Team Leadership
Accomplishments
• Best People Practices
• Impressive MDP Award
* CRM Excellence Award
• Best Area Manager: PAN India
• Best Regional Manager Award: Operational Excellence / Customer Obsession
• Loss Prevention Champion
• Impressive MDP Award
* CRM Excellence Award
• Best Area Manager: PAN India
• Best Regional Manager Award: Operational Excellence / Customer Obsession
• Loss Prevention Champion
Timeline
Regional Manager
Flipkart
06.2021 - Current
Store Operations Manager
Ekani : Noritake - Versace
10.2020 - 05.2021
Design and Operations Manager
Fennel : Luxury Furnishing / Home Decor
01.2020 - 03.2020
Store Operations and Design Manager
The White Teak Company
07.2018 - 12.2019
Store Manager
Maison des Parfums : Luxury Perfume
03.2017 - 07.2018
Client Relationship Manager
Royce Confect Co., Ltd : Chocolate
08.2014 - 02.2017
Management Trainee
McDonald's - Connaught Plaza Restaurant
05.2010 - 04.2014
Bachelor - Hotel Management
IHM Gwalior