Motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
Shalini Srinivasan
Bangalore
Summary
Overview
13
years of professional experience
Work History
Accenture solutions Pvt Ltd Bangalore
Financial Management Analyst
10.2021 - Current
Job overview
- Monitored accounts receivable activity to ensure timely collection of payments due.
- Maintained accurate records related to all aspects of financial management activities.
- Invoice upload
Regalix pvt ltd Bangalore
Senior Consultant Digital Marketing
06.2018 - 09.2021
Job overview
- Provided strategic guidance to clients on best practices for business operations.
- Assisted in the development of digital marketing campaigns for clients, including email, SEO and SEM, and social media.
- Tracked progress of campaigns using tools like Google Analytics and Adobe Creative Suite.
- Responded to customer inquiries via email or other online communication methods within specified timelines.
- Performed administrative tasks to streamline organizational productivity.
- Implemented codes on the backend of the websites with the help of tech team.
- Helped in analytics an adwords search campaign.
Amazon development centre India pvt ltd Bangalore
Seller Support Associate
09.2017 - 05.2018
Job overview
- Provided customer service and technical support to Amazon sellers via phone, email, and chat.
- Resolved seller inquiries promptly and accurately by researching account information and providing solutions.
- Assisted sellers with product listings, order processing, payments, returns, refunds, and other related issues.
- Responded quickly to escalated customer issues within established SLA's.
- Recognized potential fraud cases involving fraudulent transactions or account activity.
- Ensured compliance with applicable laws and regulations related to selling activities on Amazon platform.
- Created listing for the seller in different version.
- Updating the product information on the detail page for the seller.
- Updating the ASIN's got the products.
Concentrix Bangalore
Sr Practioner CRM Operations
03.2012 - 07.2017
Job overview
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Created payment plan for the outstanding dues in card collection,loan an mortag
- Answered customer inquiries and provided accurate information regarding products and services.
- Created payment plan for the customer for credit card collection, loan collection and mortgage.
- Handled the customer with overdrafts facilities.
Mphasis Bangalore
Customer Support Consultant
12.2010 - 06.2011
Job overview
- Transfer funds for the customer
- Refund charges incase bank mistake
- Send statement on request to the customer.
- Upgrade the account for the customer
- Update customer personal details over the phone.
Education
Diploma in Commercial Practice Bangalore
Diploma from Commerce,
05-2010
University Overview
KV NAL SchoolBangalore
01-2005
University Overview
Skills
- Invoice Processing
- Google Analytics
- Keyword Research
- Call Monitoring
- Troubleshooting
Languages
English
First Language
Hindi
Intermediate
B1
Tamil
Upper Intermediate
B2
Timeline
Financial Management Analyst
Accenture solutions Pvt Ltd
10.2021 - Current
Senior Consultant Digital Marketing
Regalix pvt ltd
06.2018 - 09.2021
Seller Support Associate
Amazon development centre India pvt ltd
09.2017 - 05.2018
Sr Practioner CRM Operations
Concentrix
03.2012 - 07.2017
Customer Support Consultant
Mphasis
12.2010 - 06.2011
Diploma in Commercial Practice
Diploma from Commerce,
KV NAL School
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