Summary
Overview
Work History
Education
Skills
Timeline
Generic
SHALINI SRIVASTAVA

SHALINI SRIVASTAVA

Noida

Summary

Dynamic Key Account Manager with a proven track record at Startek, excelling in account management and sales strategy. Adept at fostering strong relationships and driving revenue growth through effective communication and critical thinking. Recognized for enhancing seller satisfaction and retention, delivering tailored solutions that exceed expectations.

Overview

11
11
years of professional experience

Work History

Key Account Manager

Startek
Noida
02.2025 - Current

• Manage and grow a portfolio of key sellers by understanding their business needs
• Build and maintain strong, long-term relationships with sellers through regular engagement
• Ensure high levels of seller satisfaction and retention with proactive problem-solving
• Conduct seller needs assessments to deliver customized solutions
• Drive revenue growth via upselling, cross-selling, and identifying new opportunities
• Develop and implement effective sales strategies to meet or exceed targets
• Prepare compelling sales proposals and lead successful contract negotiations
• Identify and pursue new business opportunities to expand the seller base
• Collaborate closely with internal teams to ensure seller needs are fulfilled
• Communicate effectively with stakeholders across all levels
• Strengthen internal and external partnerships to support business goals
• Maintain a seller-focused approach to deliver excellent service and value

District Programme Coordinator

Pradhan Mantri Matru Vandana Yojna (PMMVY) SIFPSA INDIA
01.2018 - 02.2025
  • As the District Programme Coordinator in the PMMVY (SIFPSA) the following activities were performed:
  • Presenting the reports of this Programme in DHS (District Health society) which is held by District magistrate/ chief development officer and discussing all the parameters regarding the Programme.
  • Daily and monthly Report preparation of this Programme on the basis of target and achievement.
  • Responsible for making daily and monthly score reports.
  • Monitoring of this Programme in District Varanasi where is 8 rural blocks and 24 Urban PHC units.
  • Visiting all blocks and urban areas and solving all the issues and trying to enhance the achievements.
  • Done all that assigned works which is given by Chief medical officer (like have done administration work in COVID vaccination era).
  • Creation of Dashboard and daily updating of data as per demand of Programme.

Health Coordinator

Dr. Shambhunath Singh Research Foundation, (SRF) Varanasi
Varanasi
01.2017 - 01.2018
  • As the Health Coordinator in the Dr. Shambhunath Singh Research Foundation, the following activities were performed:
  • Field Visits, Counselling, Data Handling.
  • Preparing and organizing effective training sessions and meetings.
  • Coordinating with Field team Leaders to Schedule Trainings and Meetings to support in ensuring healthy lives and promoting well-being, providing quality education.
  • Preparing training contents for organization.
  • Leading & managing the government primary school teachers, SMCs, cooks in the schools, Panchayat members and community.
  • Monitoring and facilitating the community with the Team Leads.
  • Presentations, Reporting and data management with computer skills.

Bank Sales Officer

HDFC Bank Varanasi
Varanasi
01.2015 - 01.2017
  • As a Bank Sales Officer, the following activities were performed:
  • Sell savings accounts, fixed deposits, credit cards, loans, and insurance.
  • Promote cross-selling of additional products to meet customer needs.
  • Build strong relationships with customers.
  • Address queries and provide suitable product recommendations.
  • Identify potential customers via calls, referrals, and walk-ins.
  • Maintain a lead database and follow up to close sales.
  • Meet individual sales goals and adjust strategies as needed.
  • Ensure complete customer documentation and adhere to bank policies.
  • Prepare reports on sales performance and provide feedback.
  • Work with branch staff to achieve targets and support cross-selling efforts.

Education

Masters of Business Administration - MBA-Marketing & HR

DR. A.P.J. Abdul Kalam Technical University, (School of Management Science)
Varanasi
06-2015

Bachelor of Business Administration - BBA

Mahatma Gandhi Kashi Vidyapith University
Varanasi
06-2013

Senior Secondary Education - 12TH

Board of High School And Intermediate Education
Uttar Pradesh
06-2009

Skills

  • Project Management
  • Public Relations
  • Teamwork
  • Time Management
  • Leadership
  • Effective Communication
  • Critical Thinking
  • Account management
  • Sales strategy
  • Customer relationship management

Timeline

Key Account Manager

Startek
02.2025 - Current

District Programme Coordinator

Pradhan Mantri Matru Vandana Yojna (PMMVY) SIFPSA INDIA
01.2018 - 02.2025

Health Coordinator

Dr. Shambhunath Singh Research Foundation, (SRF) Varanasi
01.2017 - 01.2018

Bank Sales Officer

HDFC Bank Varanasi
01.2015 - 01.2017

Masters of Business Administration - MBA-Marketing & HR

DR. A.P.J. Abdul Kalam Technical University, (School of Management Science)

Bachelor of Business Administration - BBA

Mahatma Gandhi Kashi Vidyapith University

Senior Secondary Education - 12TH

Board of High School And Intermediate Education
SHALINI SRIVASTAVA