Dynamic Key Account Manager with a proven track record at Startek, excelling in account management and sales strategy. Adept at fostering strong relationships and driving revenue growth through effective communication and critical thinking. Recognized for enhancing seller satisfaction and retention, delivering tailored solutions that exceed expectations.
• Manage and grow a portfolio of key sellers by understanding their business needs
• Build and maintain strong, long-term relationships with sellers through regular engagement
• Ensure high levels of seller satisfaction and retention with proactive problem-solving
• Conduct seller needs assessments to deliver customized solutions
• Drive revenue growth via upselling, cross-selling, and identifying new opportunities
• Develop and implement effective sales strategies to meet or exceed targets
• Prepare compelling sales proposals and lead successful contract negotiations
• Identify and pursue new business opportunities to expand the seller base
• Collaborate closely with internal teams to ensure seller needs are fulfilled
• Communicate effectively with stakeholders across all levels
• Strengthen internal and external partnerships to support business goals
• Maintain a seller-focused approach to deliver excellent service and value