Summary
Overview
Work History
Education
Skills
Additional Information - Hobbies
Certification
Leadership Programs
Websites
Languages
Timeline
Generic
Shalini Udaya

Shalini Udaya

Bengaluru

Summary

Accomplished Transition & Program Manager with a proven track record in driving strategic process improvements and enhancing stakeholder engagement. Expertise in Agile methodology and governance frameworks, delivering significant operational efficiencies and cost savings.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Transition & Program Manager

HPI
02.2022 - Current
  • Leading Channel Data Collection with a team of 20+ - APAC, streamlining partner submissions and enforcing HP governance standards.
  • Driving the transition of Front Office operations from HP's third-party provider for 2,500+ partners across Greater India, Includes requirement gathering, solutioning, SOW/DTPs, onboarding, and partner trainings while executing risk assessments to ensure compliance.
  • Sucessfully transitioned FO operations from HP's third party for 2,000+ partners across Greater Asia.
  • Drove strategic process improvements (100-day plan & VSM), eliminating redundancies and streamlining workflows, saving 200+ hours annually and 10 FTE effort.
  • Strengthened partner & vendor engagement, optimizing MDF operations (cutting audit cycle by 90 days) and enabling timely disbursement of $12B+ annually.
  • Led automation & analytics initiatives, implementing Power BI dashboards and digital tools that reduced manual effort by 70% and saved 1,500+ hours annually.
  • Managing governance & engagement, restructuring KPIs across cross-functional teams for real-time insights.
  • Managing record retention process for 500+ records across Partner Experience, Sales Operations.
  • Core member of India Site Council, driving employee engagement & career development initiatives to enhance growth, skills, and workplace culture.

Business Reporting & Governance - Mobilization Lead

Accenture Services Pvt Ltd
07.2007 - 02.2022
  • Managed a 50+ member team across multiple geographies, leading governance, mobilization, KPI/SLA, and reporting initiatives while coaching workforce performance systems that improved productivity.
  • Led global service transitions across 5+ geographies with 100% on-time delivery and zero disruption, establishing scalable processes and frameworks that improved performance scores by 30% and reduced governance cycle time by 20%.
  • Negotiated KPIs & SLAs with senior client and Accenture leadership, mitigating SLA misses, preventing financial risks, and driving measurable business alignment.
  • Strengthened governance frameworks for 5+ top clients, enhancing performance reporting, MBR/QBRs, incident/problem/change management while embedding Lean & VSM practices that delivered $500K+ cost savings.
  • Enhanced client engagement & satisfaction by leading User Relationship Management surveys, analyzing feedback, and implementing improvements, resulting in a 15% CSAT uplift.
  • Served as Employee Engagement Lead, driving career development, training, and culture-building initiatives to foster growth and strengthen workplace engagement.

Education

MBA - Human Resources Management

Annamalai University
Chidambaram

B.Com - Commerce

Bangalore University
Bengaluru

Skills

  • Agile Methodology
  • Transition Management
  • Project / Program Management
  • Stakeholder Management
  • Partner Management
  • Governance frameworks
  • Service Management
  • Lean Six Sigma
  • KPI Analysis
  • Client Relationship Management
  • Operations Management
  • Change management

Additional Information - Hobbies

  • Curious Traveler
  • Dancer
  • Hockey Player

Certification

  • Six Sigma Yellow Belt Certification
  • Prince2 Agile Practitioner Certification

Leadership Programs

  • DISHA Program Certified - Leadership Program For Women, HP India
  • FLAP Program Certified - Future Leadership Accelerated Program for Top Talents, HP India

Websites

Languages

Tamil
First Language
English
Proficient (C2)
C2

Timeline

Transition & Program Manager

HPI
02.2022 - Current

Business Reporting & Governance - Mobilization Lead

Accenture Services Pvt Ltd
07.2007 - 02.2022

MBA - Human Resources Management

Annamalai University

B.Com - Commerce

Bangalore University

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Shalini Udaya