Shalini Yadav
Solution Designer | Developer
Pune,MH
Summary
ServiceNow Developer with robust 10 years of experience in implementing and optimizing ServiceNow solutions. Demonstrates strong skills in scripting, workflow automation, IT Service Management,SPM and Custom Application. Known for effective team collaboration, adaptability, and delivering impactful results. Reliable, efficient, and adept at handling dynamic project requirements at Platform Level.Confident in Leading team members, and coordinating resources. Persuasive in communicating and negotiating with internal team members, Stakeholders.
Overview
10
10
years of professional experience
4
4
Certifications
Work History
Senior ServiceNow Developer
Globant
03.2023 - Current
- Currently, I am working as a Senior Developer/Solution Designer. Solution designed and implemented ITSM, CSM, SPM, Custom Applications, Service Portal, UI Builder, and Integrations.
- Worked on projects that involve changes at the platform level. Analyzed the impact on all the studios, and modified the solution accordingly. Implemented the solution and delivered it within the timelines.
- Established EAP (Enterprise Agile Planning) at the organizational level for all studios, considering the customization of each studio. Trained and helped each studio to migrate from Agile to EAP.
- Worked on SPM modules, and developed Resource Assignment with a custom flow and items.
- Integration with third-party tools and APIs with REST and data sources (integrated around 40 files).
- Increased user satisfaction with tailored solutions by analyzing stakeholder requirements and translating them into functional specifications.
- Experience in collaborating with project team, business user groups for requirements and providing solutions, designing and improving processes and system enhancements that supported business unit requirements.
Senior Servicenow Consultant
Infobeans Technologies, India
11.2018 - 03.2023
- Worked on the client's own products implemented on the ServiceNow platform to provide the easiest management over contracts, assets, invoices, and procurement.
- Work with the client for solution implementation, and present it to the end customers.
- Lead the team and maintain monthly tasks and the billing cycle.
- ITSM implementation to achieve service integration, to increase the accountability of IT service.
- Managed CIs and their relationships.
- Worked on Incident, Problem, Change, Service Catalog, Client Scripts, UI policies, Business Rule, and scripts.
- Customized change management system of the client. Implemented risk calculation and risk assessment on the basis of risk conditions.
- Worked on service catalogs, workflows, and UI logic, and service portals.
- Created approval workflows, portals, inbound emails, notifications, and attachments in emails.
- Created development docs, testing docs, and reports.
- Third-party integration using web services, REST, and scripted REST APIs.
- Handled client meet-ups, and presented and demonstrated the same to client officials.
Software Engineer
Yash Technologies Pvt Ltd., India
11.2015 - 10.2018
- Worked on-site for 3 years for client Merck Group, Bangalore.
- Developed a custom framework based on React JS for the Merck Group, which provides usable components.
- Developed a Storyboard application for data analysis and report generation based on dimensions and measures. Data can be analyzed using different types of charts. It provides advanced filters, KPIs, publishing, and PDF generation features using React JS, Node JS, JavaScript, Jenkins, and Chart APIs.
- Developed PLM and NPDI modules of SAP with a better user interface and features using SAP UI5, JavaScript, and jQuery.
- Implemented a Gantt chart to show project hierarchy.
- Developed functional documents.
- Integrated new technologies into existing systems, increasing capabilities and improving overall performance.
Education
Bachelor of Engineering -
Medicaps Institute of Science and Technology
Indore, MP01.2015
PGDM - Machine Learning
Great Lakes and Austin university
Texas01.2020
Skills
Refined Communication and Presentation skills
Scripting & Logic: Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Glide APIs
Service Catalog: Record Producers, Catalog Items, Variables, Catalog Client Scripts, Workflows
Data Integration: Data Sources, Import Sets, Transform Maps, Scheduled Imports
Integration and Security
Certification
CIS - ITSM
Timeline
Senior ServiceNow Developer
Globant
03.2023 - Current
Senior Servicenow Consultant
Infobeans Technologies, India
11.2018 - 03.2023
Software Engineer
Yash Technologies Pvt Ltd., India
11.2015 - 10.2018
PGDM - Machine Learning
Great Lakes and Austin university
Bachelor of Engineering -
Medicaps Institute of Science and Technology