Shalini Mishra
Pune
Summary
Experienced Business Analyst with around 5 years of experience in the Fintech industry, specializing in the lending domain. Seasoned collaborator, experienced in meeting needs, improving processes, and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
6
6
years of professional experience
Work History
Solution Architect - Business Analyst
Citi India
Pune
10.2023 - Current
- Successfully led digital transformation and automation of 30+ EUC processes, delivering measurable efficiency gains, and improved compliance.
- Drove stakeholder alignment by engaging senior business leaders and SMEs through structured workshops and governance meetings.
- Played a key role in core banking transformation, leading functional analysis, and future-state process design aligned to regulatory changes.
- Identified and assessed automation opportunities through detailed pre-assessment and feasibility analysis, reducing delivery risks.
- Delivered high-quality BRDs, FRDs, and mapping documents, translating business needs into scalable technical solutions.
- Enabled Agile delivery by converting requirements into features, epics, and user stories, and actively leading Scrum ceremonies.
- Developed end-to-end process maps and solution architectures, supporting informed decision-making and execution.
Business Analyst
iProgrammer
Pune
04.2023 - 06.2023
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Performed gap analysis to identify areas of improvement.
- Collaborated with stakeholders to define project objectives and criteria.
Business Analyst
Leadsquared
Pune
03.2022 - 02.2023
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations to 80+ FOS and stakeholders.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Collaborated with stakeholders to identify business needs and data sources.
- Created comprehensive documentation, including BRD, FSD doc, Use case and Process Flows.
- Applied honed problem-solving skills to analyze and resolve 50+ issues impacting business operations and goal achievement.
- Generated ad-hoc reports to evaluate specific business requirements.
Business Analyst
Lentra Al
Pune
06.2020 - 03.2022
- Played key role in implementing 2 different Loan Origination System (LOS) for bank, focusing on lending processes.
- Create Business requirement documents (BRDS), Managed and track requirements using JIRA.
- Worked with development team to build solutions, discuss requirements, etc.
- Created user stories, conducted scrum ceremony, provided end support to and developers QA for feature or functional understanding.
Associate Project Manager
Aptlogica Technology Pvt Ltd
11.2019 - 05.2020
- Worked with stakeholders to meet business needs by creating easy-to-understand data and process models.
- Collect change requests from customers, prioritize and assign them to development team.
- Collaborated closely with development team to ensure timely delivery of all deliverables.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
Education
MBA - Information Technology
Symbiosis Institute of Computer Studies & Research
05.2020
B.E - Information Technology
MBICT
Anand, Gujarat05.2017
Skills
- End-to-end solution architecture
- Requirement elicitation and analysis
- FRDS, BRDs, user stories, epics
- Analytical skills
- Data analysis and validation
- Risk management and controls
- Business process mapping
- Functional and non-functional requirement analysis
- Stakeholder management
- SQL
- JIRA (Agile) & Confluence
- Drawio
Accomplishments
Global Hackathon, 10/2024 - 11/2024: I took part in a global hackathon, where my team secured third place by developing an innovative solution. We showcased teamwork, technical skills, and creativity, collaborating effectively under pressure.
Timeline
Solution Architect - Business Analyst
Citi India
10.2023 - Current
Business Analyst
iProgrammer
04.2023 - 06.2023
Business Analyst
Leadsquared
03.2022 - 02.2023
Business Analyst
Lentra Al
06.2020 - 03.2022
Associate Project Manager
Aptlogica Technology Pvt Ltd
11.2019 - 05.2020
MBA - Information Technology
Symbiosis Institute of Computer Studies & Research
B.E - Information Technology
MBICT