SHALINI SINGH
New Delhi
Summary
Dynamic financial sales manager with a proven track record of exceeding quotas and driving sales growth. Expertise in cultivating robust customer relationships and leading teams to achieve strategic objectives. Recognized for exceptional problem-solving skills and enhancing overall customer satisfaction through proactive engagement.
Overview
1
1
Language
7
7
years of professional experience
Work History
Financial Sales Manager
Max Life Insurance Company Ltd
East Delhi
05.2024 - Current
- Earned a promotion to financial sales manager after demonstrating exceptional leadership. Associate sales manager to Financial sales manager effective from jul 2026
- Collaborated with diverse coworkers to achieve sales goals and resolve product-related issues.
- Assessed and addressed customer needs promptly and effectively.
- Resolved customer issues with knowledgeable and friendly service, enhancing overall satisfaction.
- Approached customers and engaged in conversation through the use of effective interpersonal and people skills.
Executive Relationship Manager
Bajaj Alliance Life Insurance Co. Ltd.
East Delhi
12.2022 - 05.2024
- Enhanced sales by executing comprehensive sales cycle processing from initial lead engagement to successful conversion and closing.
- Facilitated and participated in meetings with clients to enhance and expand partnerships and opportunities.
- Evaluated client participation levels and established follow-up targets through formulated summaries.
- Uncovered new business opportunities through cold calling, networking, and marketing efforts.
- Cultivated robust working relationships with professionals in assigned territory to enhance partnership opportunities.
- Analyzed current trends to identify potential customers and assess specific needs.
- Met criteria to qualify to secure participation in an international trip to Bangkok.
- Exceeded established sales goals by 170% within a three-month period.
Customer Support Associate
Amazon
Noida Sector 62
07.2022 - 12.2022
- Administered essential customer support to internal and external customers.
- Provided customer support to internal and external customers, ensuring timely resolution of inquiries.
- Addressed customer telephone communications promptly to reduce on-hold periods.
- Clarified product and service details, suggesting complementary offerings to draw in potential customers.
- Utilized computer expertise for data entry and handled wide array of inquiries.
- Processed credits for challenged returns, shipping charges, and compromised merchandise, reinforcing customer trust.
- Clarified seller inventory, shipping, payment matters, and buyer complaints.
- Coordinated follow-up communication with sellers on resolved matters, improving overall platform experience.
- Coordinated seller support for refunds, communicated feedback and policy revisions.
Assistant Manager
Aditya Birla Sun Life Insurance Company Ltd
East Delhi
10.2021 - 06.2022
- Planned schedules and delegated assignments to ensure adequate coverage and meet service demands.
- Developed strategy to increase sales and drive profits.
- Maintains records and processes administration paperwork for issuing insurance.
- Converted customer inquiries into investment plans through effective communication.
- Recommended hires to enhance workforce quality and support productivity and profitability goals.
- Developed strategies to boost sales and enhance profit margins.
Relationship Officer
Ques Crop Ltd.
07.2019 - 10.2021
- Recorded and tracked client interactions using CRM applications to enhance engagement.
- Utilized CRM applications for recording and tracking client interactions.
- Supported branches by providing strategies to meet credit card sales goals.
- Help branches to achieve their target in credit cards.
- Met all assigned targets within six months by implementing effective strategies.
- Facilitated client-team meetings and discussions to align goals and address needs.
Education
B. Com - Finance and Accounting
Delhi University
New Delhi, IndiaSkills
- Sales Management
- Lead generation
- Sales Techniques
- Sales Forecasting
- Business Development
- Customer Engagement
- Customer interactions management
- Trends Analysis
- Portfolio Management
- Performance Metrics
- Problem-Solving Abilities
- Decision-Making
- Adaptability
- Teamwork and Collaboration
- Effective Communication
Languages
- English
- Hindi
Personal Information
Title: Associate Sales Manager
Hobbies and Interests
- Reading Books
- Listening music
- Playing volleyball
Disclaimer
I hereby declare that the above-written particulars are the best of my knowledge and belief.
Languages
English
Beginner
A1
Timeline
Financial Sales Manager
Max Life Insurance Company Ltd
05.2024 - Current
Executive Relationship Manager
Bajaj Alliance Life Insurance Co. Ltd.
12.2022 - 05.2024
Customer Support Associate
Amazon
07.2022 - 12.2022
Assistant Manager
Aditya Birla Sun Life Insurance Company Ltd
10.2021 - 06.2022
Relationship Officer
Ques Crop Ltd.
07.2019 - 10.2021
B. Com - Finance and Accounting
Delhi University