Shalini S

• Manage day-to-day operational aspects of a project and scope
• Own multiple accounts from activation until project closure
• Review deliverable prepared by team before passing to client
• Ensure that the project documents are complete, current, and stored appropriately
• Facilitate team and client meetings effectively
• Hold regular status meetings with the project team
• Effectively communicate relevant project information to the project team
• Resolve and/or escalate issues in a timely fashion
• Understand how to communicate difficult/sensitive information tactfully
• Set and manage client expectations
• Develop lasting relationships with client personnel that foster client ties
• Continually seek opportunities to increase customer satisfaction and deepen client relationships
• Compile with and help to enforce standard policies and procedures
• Understand customer limitations and propose alternatives / workarounds
• Document customer requirements in an interface scope document
• Should take complete ownership of projects
• Should understand the technical aspect of the project
• Should be able to execute the SOP (Scope of project) in proper manner
• Deal with internal technical teams as & when required

Team Lead: Feb 2023 - Present
Mentor: Feb 2022 - Feb 2023
Senior Post Implementation Project Manager: March 2020 - Feb 2022

• Acquire data from primary or secondary data sources and maintain databases
• Interpreting data, analysing results using statistical techniques and providing Ongoing reports
• Work with management to prioritize business and information needs
• Developing and implementing databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
• Processing various LOB files, Ex - Hydro Engineering, Sub Station and PowerGen, Telecom, Steam Generation, Gas operations
• Pipeline Mgt for stringent TAT cases of 2Hrs (Q1 priority)
• Managing Allocation of cases for the team and following up on queries sent to clients by different team members
• Maintaining a high-Quality target of 95% on a Defectives way and 99.5% of Defects way of measuring
• Maintaining AHT & Productivity and achieving targets set for the month
• Floor Support - Handling queries of team members
• Quality Checking, Feedback and Coaching to respective team members
• Query Mgt (Subject Matter Expert), SPOC for process Updates and Client calls in Calibration of knowledge gaps between Client and back office
• Conducted PKT (Process Knowledge Test) for the team on a regular basis based on Quality errors and New Updates
• Trained New Employees on different LOB's
• Worked on Team Error Report