Shallu Shallu

Till Operator and Lobby Host (or Customer experience leader) are critical front-of-house positions focused on customer experience, cleanliness, and efficiency

. They are often the first point of contact for guests, aiming to make visits positive, fast, and welcoming.

• Creating a Welcoming Environment: Interacting with customers in the seating area to ensure a "fun and energetic" atmosphere.
• Cleaning and Sanitation
• Hospitality:
• Kiosk Assistance: Proactively helping customers use self-order kiosks and navigating the My McDonald's App for promotions.
• Customer Recovery: Handling customer complaints with empathy and solving problems on the spot, or escalating to a manager if necessary.

Till Operator Roles & Responsibilities:

• Order Taking & Payments: Operating the Point of Sale (POS) system efficiently, handling cash and card transactions, and managing Till accuracy.
• Upselling & Service: Greeting customers, speaking about current promotions, and ensuring accurate order entry.
• Speed of Service: Working quickly to minimize wait times, especially during busy periods.

• Enhanced ambience in guest rooms, creating a comfortable environment.
• Vacated rooms inspected thoroughly before releasing them back into inventory; prevented future complaints.
• Followed safety protocols and cleaning procedures, contributing to a safe and sanitary environment for guests and staff.

• Reviewed discovery files to identify key information relevant to cases.
• Collaborated with senior attorneys, fostering a harmonious work environment.
• Drafted legal briefs, enhancing the team's productivity.
• Conducted legal research and analysis to support case preparation, contributing to successful litigation outcomes.
• Assisted in client meetings, gathering pertinent information and fostering effective communication between parties.