SHALNA K
DATA ENTRY
Kozhikode
Summary
Achieved significant error reduction at Federal Bank by implementing quality audits and standardizing documentation, showcasing expertise in data review and collaborative problem-solving. Excelled in process mapping and Microsoft Office, enhancing project clarity and efficiency.
Overview
13
13
years of professional experience
2
2
Certificates
5
5
years of post-secondary education
Work History
Process Executive
Federal Bank
05.2011 - Current
- Maintained strict adherence to quality standards by conducting regular audits, resulting in reduced error rates.
- Investigated basic issues and escalated more complicated concerns.
- Collaborated with peers to measure ongoing process performance, enacting changes based on historical data.
- Standardized documentation procedures resulting in increased clarity surrounding project requirements.
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
- Gathered, reviewed and input CIBIL and CERSEI reports each day using software.
Education
M.Com - Master of Commerce
ANNAMALAI UNIVERSITY
Kozhikode 2008 - 2010
B.COM - BACHELOR OF COMMERCE
CALICUT UNIVERSITY
KERALA 2005 - 2008
Skills
Document processing and Preparation,
Certification
PGDCA
Languages
Malayalam
Bilingual or Proficient (C2)
English
Intermediate (B1)
Software
MS OFFICE
TALLY
Timeline
Process Executive
Federal Bank
05.2011 - Current
FOREIGN ACCOUNTION
01-2010
PGDCA
02-2009
M.Com - Master of Commerce
ANNAMALAI UNIVERSITY
2008 - 2010
B.COM - BACHELOR OF COMMERCE
CALICUT UNIVERSITY
2005 - 2008
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