Summary
Overview
Work History
Education
Skills
Timeline
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SHALONDA KERR

Lexington

Summary

Dynamic service manager with a proven track record at Country Chevrolet, excelling in customer service and team leadership. Expert in problem-solving and cost estimates, consistently enhancing customer satisfaction and loyalty. Successfully trained and motivated staff, fostering a reliable and efficient service environment while meeting business goals.

Overview

39
39
years of professional experience

Work History

SERVICE MANGER

Country Chevrolet
10.2017 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Met with customers to discuss service needs and develop effective and practical solutions.

Service Advisor

MCCUBBIN MOTORS
03.2002 - 11.2016
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.

Production Worker

CONCO
08.1999 - 05.2001
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.

Laborer

TAYLOR GRAIN
01.1986 - 01.2001
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Performed general housekeeping and cleaning tasks.
  • Loaded and unloaded materials onto trucks and trailers.
  • Used variety of hand and power tools to complete tasks.
  • Operated forklifts and boom lifts to complete various tasks.

Production Worker

NIBCO
05.1996 - 02.1998
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Volunteered for additional assignments during peak work periods to keep tasks on schedule.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.

Education

High School Diploma -

SOUTHWESTERN HIGH
HANOVER IN
05-1992

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Goal setting
  • Cost estimates
  • Shift scheduling
  • Service and parts teams management
  • Staff management
  • New employee hiring
  • Staff motivation
  • Crew leadership
  • Trustworthy and honest
  • Reliable and responsible

Timeline

SERVICE MANGER

Country Chevrolet
10.2017 - Current

Service Advisor

MCCUBBIN MOTORS
03.2002 - 11.2016

Production Worker

CONCO
08.1999 - 05.2001

Production Worker

NIBCO
05.1996 - 02.1998

Laborer

TAYLOR GRAIN
01.1986 - 01.2001

High School Diploma -

SOUTHWESTERN HIGH

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SHALONDA KERR