Summary
Overview
Work History
Education
Skills
PERSNAL DETAILS
Timeline
CustomerServiceRepresentative
SHALU

SHALU

Customer Care Executive
Rampur

Summary

Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company and achieve optimum utilization of its resources and maximum profits.

Overview

2
2
years of professional experience
2
2
Languages

Work History

Customer Care Executive

Tech Mahindra
12.2025 - Current
  • Handled inbound and outbound customer calls professionally.
  • Resolved customer queries and complaints with a customer-first approach.
  • Maintained accurate records of customer interactions and follow-ups.
  • Achieved targets for customer satisfaction and service quality.

Customer Care Executive

Ienergiziger
04.2024 - 05.2025
  • Resolved complaints by ensuring appropriate and timely compensation, boosting customer satisfaction levels.
  • Drove customer retention, building engaging relationships through every interaction.
  • Collaborated closely with sales department to identify, support and maximise expansion opportunities.

Education

Bachelor Of Arts - Arts

Mahatma Jyotiba Phule Rohilkhand University
Bareill
07.2022

Skills

Behaviour management

Pastoral care

Critical thinking skills

Team collaboration

Inspiring leader

Public speaking expert

Behavioural disorders knowledge

Motivational communication

Positive Attitude Towards Work

PERSNAL DETAILS

  • DOB - 04/May/2002
  • HEIGHT - 168 cm
  • WEIGHT - 53 Kg

Timeline

Customer Care Executive

Tech Mahindra
12.2025 - Current

Customer Care Executive

Ienergiziger
04.2024 - 05.2025

Bachelor Of Arts - Arts

Mahatma Jyotiba Phule Rohilkhand University
SHALU Customer Care Executive