Shalu Raina
Summary
Dynamic project manager with a proven track record at Vodafone Idea Limited, excelling in telecom solutions delivery and client management. Recognized for operational excellence and mentoring junior staff, I drive successful project outcomes and enhance customer satisfaction through effective leadership and strategic collaboration.
Overview
12
12
years of professional experience
4
4
Certifications
Work History
Manager, Technology Enterprise Solutions (Project Manager)
Vodafone Idea Limited
12.2019 - Current
- Managed diverse client portfolio of multinational corporations and SMEs, ensuring tailored solutions meet unique business needs.
- Coordinated international and domestic projects across geographies and vendors, enhancing collaboration and project alignment.
- Partnered with pre-sales teams to design customized solutions.
- Led delivery of enterprise telecom services (MPLS, Internet, PRI, SIPT, managed network solutions), facilitating seamless connectivity for clients.
- Mentored junior staff on project execution and client communication.
- Recognized multiple times as Best Project Manager for collaboration and customer success.
- Delivered flagship events like India Mobile Congress under tight deadlines.
Service Delivery Lead
Wipro Infotech
11.2015 - 11.2019
- Delivered enterprise IT & telecom services for Vodafone clients across India and the Middle East.
- Produced MIS reports and dashboards, enabling senior leadership to make informed decisions.
- Implemented workflow improvements, reducing delivery delays.
- Managed escalations and conducted high-level client meetings to address critical issues and ensure client satisfaction.
- Mentored junior staff in order movement and service delivery, enhancing team capabilities and knowledge transfer.
Configuration / Support Engineer
Logic Ladder Technologies Pvt. Ltd.
02.2015 - 10.2015
- Onboarded clients, resolved support tickets to enhance user experience, and delivered comprehensive product training.
- Configured cloud-based energy management platforms (IoEYE, EnergyLogicIQ).
- Created technical documentation and led training sessions to equip clients with product knowledge.
Customer Relationship Officer
Concorde Motors India Ltd. (Tata Motors Subsidiary)
01.2014 - 02.2015
- Resolved customer complaints and feedback through Siebel CRM & BI tools, enhancing customer satisfaction.
- Evaluated workshop performance reports to identify trends for improving retention and service quality.
- Collaborated with Tata Motors IT team to test new system features, ensuring alignment with user needs.
Education
Bachelor of Engineering - Electronics & Communication
Model Institute of Engineering & Technology
Jammu08-2013
Skills
- Project Management
- Telecom Solutions Delivery
- Client & Vendor Management
- Leadership & Mentoring
- Operational Excellence
- Service Delivery
- Customer Relationship Management
Certification
Certified Management Trainee by Amity Business School, Amity University
Accomplishments
Delivered multi-location telecom projects under tight deadlines
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Kashmiri
Native
Native
Timeline
Manager, Technology Enterprise Solutions (Project Manager)
Vodafone Idea Limited
12.2019 - Current
Service Delivery Lead
Wipro Infotech
11.2015 - 11.2019
Configuration / Support Engineer
Logic Ladder Technologies Pvt. Ltd.
02.2015 - 10.2015
Customer Relationship Officer
Concorde Motors India Ltd. (Tata Motors Subsidiary)
01.2014 - 02.2015
Bachelor of Engineering - Electronics & Communication
Model Institute of Engineering & Technology