Shalya Tiwari
Gwalior
Summary
Results-driven Gold Loan Advisor with expertise in client engagement and risk assessment. Delivered tailored gold loan solutions, enhancing customer satisfaction and trust through strong relationship building. Committed to organisational growth by prioritising client needs and fostering a collaborative environment.
Overview
3
3
years of professional experience
Work History
Gold Loan Advisor
IIFL Finance
Gwalior, India
09.2023 - Current
- Advised clients on gold loan products, assessing their financial needs and offering tailored solutions.
- Advised customers on best available loan products and credit options.
- Analysed client records to assess financial viability of lending applications.
- Conducted detailed appraisals of gold items, ensuring accurate valuation for loan purposes.
- Conducted regular audits of gold assets, ensuring security and accurate valuation.
- Determined approval or disapproval based on accepted risk profiles.
- Issued approvals within authorised limits and escalated large-value applications to senior staff for review.
- Submitted credit and loan applications to underwriters for verification and recommendations.
- Answered customer inquiries concerning credit standing, loan balances and penalties.
- Maintained confidentiality of client information, upholding trust and integrity in all transactions.
- Performed daily maintenance of loan applicant database.
- Developed and maintained strong relationships with clients, providing exceptional customer service and support.
- Analysed market trends to identify opportunities for new gold loan products and services.
Education
M.Sc. (Physics) - Physics
Jiwaji University
Gwalior, India07-2026
B.Ed. - Education
Jiwaji University
Gwalior, India01-2020
B.Sc. (C.S.) - C.S.
Jiwaji University
Gwalior, India01-2018
Higher Secondary -
M.P. Board
M.P., India01-2015
High School -
M.P. Board
M.P., India01-2013
Skills
- Loan documentation
- Risk assessment
- Product knowledge
- Customer service
- Client engagement
- Relationship management
- Detail-oriented
- Time-management
- Communication Skills
- Active listening
- Interpersonal Skills
- Teamwork
Languages
Hindi
English
Custom
I hereby declare that all the above information are true and correct to the best of my knowledge.
Timeline
Gold Loan Advisor
IIFL Finance
09.2023 - Current
M.Sc. (Physics) - Physics
Jiwaji University
B.Ed. - Education
Jiwaji University
B.Sc. (C.S.) - C.S.
Jiwaji University
Higher Secondary -
M.P. Board
High School -
M.P. Board