Sham Daniel

I focus on being assertive and sociable to foster growth and change. I strive to inspire and motivate individuals and teams to achieve their highest potential.

• Results Focused, Focus on finding solutions that help both our people and our customers achieve their goals.
• Optimism, Always strive to maintain a positive attitude and perspective, especially during challenging situations.

• ACE Training Program
• MARC
• FOL
• ALX
• Better Up

• Effectively managed a team of 20 direct reports and 30 site-level staff by delegating tasks, helping them achieve goals, and up skilling.
• Streamlined processes and workflows to improve online frictionless path from 2% to 62.9%.
• Be agile and embrace new technologies and trends (DSA, Premier).
• Creating an environment that continuously improves efficiency and optimizes resource allocation (Modern Dell 100% Frictionless).

• Pei Yew Khor
• Natalie Gilbert

• Senior Associate - Order management – Commercial, 10/01/10, 06/30/12, Order fulfillment- Commercial Direct and indirect deals.
• ASR - Order management – Enterprise, 07/01/12, 12/31/14, Customer interaction- accountable for reducing sales interaction time with internal and external customer on assigned accounts for complete order fulfillment support.
• Team Coach – Channel Indirect / SB / GRO, 10/01/18, 12/31/21, Driving all Key Operational Metrics (OPPD, SDC.CT, QC, and FPY) to align with requirements of the organization.
• Team Ops Manager, 01/01/22, 05/09/25, Help team members see how their work directly impacts team and organizational goals. Foster a sense of purpose and accountability and enhance team members in their professional development.

• Specialist – Imports and inventory, 3M Ind Ltd, 06/01/06, 06/30/10
• Senior Consultant, Sutherland Global Services, 12/01/14, 10/31/18

• Networking & Accelerate transformation
• Exploring Opportunity beyond operational frontiers.
• Set Milestones, Step out of comfort zone, Connect with connectors.
• Strategic Thinking (Big Picture)
• Embracing change as an opportunity, being receptive to new ideas and championing innovative practices into the workplace to enhance effectiveness and efficiency.
• Finally probe and ask tough questions.

Mentorship with Dell Global Leaders for leadership Development!

• Pei Yew Khor – senior Director APJC ( Customer Finance Services )
• Natalie Gilbert – Senior Director NA Region ( Order to Cash –OTC)

Professional Certification

• ACE Training Program - Dell Internal Program for future leader readiness.
• MARC - Dell Internal Program - Exclusive culture and Emotional intelligence .
• FOL - Foundation of Leadership
• ALX - Avance leadership Excellence.
• Better Up - International Coaching and development program luminaries in the fields of positive psychology, coaching, inclusive practices, behavioral science, and human development.